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Job Title

Administrative Associate II

Agency

Texas A&M University

Department

Vet Med Small Animal Medicine & Surgery

Proposed Minimum Salary

$16.00 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job

Join us at the Texas A&M School of Veterinary Medicine & Biomedical Sciences ( VMBS ) as an Administrative Associate II in the GI Lab! As an Administrative Associate II, you play a crucial role in the diagnostic lab ensuring seamless operations and exceptional customer service. Your role is pivotal in supporting veterinarians as they diagnose complex conditions in patients, maintaining the integrity and high standards of our services. From data processing and customer communication to handling biological samples and office support, your expansive responsibilities contribute significantly to the lab's success. If you're ready to utilize your expertise and collaborate with a dynamic team in a fast-paced laboratory environment, we invite you to apply.

Minimum Required Qualifications

Education: High school graduation or any equivalent combination of education and experience.

Experience: Two years of experience in general office or clerical work.

Knowledge, Skills, and Abilities: Ability to multi-task and work cooperatively with others. Basic computer skills. Ability to deliver or pick up supplies.

The well qualified candidate will also possess an associate degree and more than three years of general office or clerical experience.

What you need to know

Salary: Starting at $16/hour.

Schedule: This position has a schedule of Monday through Friday 9am to 5pm (or 8am to 4pm) and may require working on holidays or university closures.

Please Note: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor.

What you need to do

Apply! A cover letter and resume a re strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.

Responsibilities

+ Data Processing: Performs data entry as pertaining to sample submissions, client accounts and billing information. Utilizes office documents/templates for day-to-day activities. Verifies forms and reports created for sample submission and billing purposes. Ensures completeness and accuracy of documents.

+ Customer Service: Communicates with clients via phone and email. Answers and directs telephone calls to the appropriate personnel. Composes correspondence for diagnostic laboratory purposes. Provides general information to clients. Communicates policies and procedures to internal and external clients. Works closely with accounting department in resolving billing discrepancies.

+ Laboratory Shipping and Receiving: Travels to FedEx distribution facility daily. Picks up and delivers sample packages as needed from various facilities on campus which involves some minor handling of biological samples (sorting) in which a lab coat and gloves are required.

+ Office Support: Performs word processing and data management activities and assists staff and researchers with the use of these applications. Evaluates incoming mail, correspondence, and inquiries. Communicates GI Lab policies and procedures to clients via phone and email correspondence. Creates new customer accounts and troubleshoots client database issues.

+ Maintenance: Maintains office supply inventory. Printing and equipment maintenance.

Why Texas A&M University?

We are a prestigious university with strong traditions, core values , and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

+ Medical, (https://www.tamus.edu/benefits/medical/) prescription drug, dental, (https://www.tamus.edu/benefits/dental/) vision, life and AD&D, (https://www.tamus.edu/benefits/life-add/) flexible spending accounts , and long-term disability insurance (https://www.tamus.edu/benefits/long-term-disability/) with Texas A&M contributing to employee health and basic life premiums

+ 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays

+ Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least   eight hours of paid vacation (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html)  each month

+ Automatic enrollment in the   Teacher Retirement System of Texas (https://www.trs.texas.gov/Pages/Homepage.aspx)

+ Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)

+ Professional Development: All employees have access to free  LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training, webinars, and limited financial support to attend conferences, workshops, and more

+ Educational release time and tuition assistance (https://livingwell.tamu.edu/employee-tuition-assistance)  for completing a degree while a Texas A&M employee

+ Living Well , a program at Texas A&M that has been built by employees, for employees

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.