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Description

The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.

The GREF Hiring and Org Development team sits within the Operations Excellence team and is responsible for helping GREF service line leaders evolve their organizations through skill assessments, job description development, org chart creation and maintenance, innovative people metrics, interviewer readiness training, and end-to-end hiring process support. The team supports GREF in every region (AMER, EMEA, APAC) and works closely with Amazon’s Talent Acquisition team to coordinate a seamless hiring experience for GREF service line leaders.

As the Manager of GREF Hiring and Org Development you will provide expertise and guidance on org chart requirements, change requests, spans of control, and drive consistency in role and title descriptions and naming conventions. You will oversee a team of third-party vendors who will support your ability to advise and guide GREF hiring managers through the approach to vetting and hiring the best, as well as identifying skill-set gaps as the organization matures and evolves its function and program teams. You will help drive quality and efficiency in the hiring process by translating GREF’s strategic hiring objectives into feasible action plans. The successful candidate will have excellent written and verbal communication skills, be able to naturally build strong relationships with customers and delivery partners, have experience in specialty areas such as Human Resources or organization development, a thorough understanding of the office workplace environment and corporate real estate, and display traits such as quick learning, flexibility, and agility.

Key job responsibilities

• Build strong relationships with GREF service line customers and Amazon HR stakeholders to define and execute continuous improvement initiatives

• Drive consistent and accurate communication across stakeholders and customers; build strong relationships with GREF service line leaders

• Identify opportunities to evolve; develop and maintain job description and hiring resource library

• Ensure team alignment with the most important opportunities; help GREF Hire team prioritize as needs shift

• Contribute to innovation and customer obsession principles through communication and solution development

• Achieve consistency and quality through robust, scalable, and detailed global documentation, mechanisms, and deliverables while integrating GREF region diversity

• Provide metrics and reporting on hiring trends, pipeline, and needs for actionable insights

• Exceptional oral and written communication skills; ability to understand both technical and business requirements

• Build strong partnership with leadership, regional service line leads, and program managers to supply strategic support for key organizational development needs

• Manage escalations and urgent development needs requiring immediate action and problem-solving

• Act as a thought leader on operational improvement opportunities within the GREF structure, contributing to organizational awareness on best practices

• Strategize with stakeholders, challenge outcomes, and propose deliverables to ensure fit for purpose and scalable solutions

• Identify lessons learned from initiatives and ensure these contribute to the growth of the organization

• Contribute to the development of the GREF org development process and expectations, and overall user experience when hiring

Basic Qualifications

- Bachelor's Degree or equivalent

- 5+ years delivering process and organizational structure improvements on a global scale

- 5+ years in human resources, organizational development or a similar team, with specific experience in recruiting, hiring, or org design

- 5+ years managing highly confidential information with sensitivity and maturity

- 5+ years working cross functionally with tech and non-tech teams

- 5+ years of program management experience

Preferred Qualifications

- Experience defining program requirements and using data/metrics to determine improvements

- Experience managing local and global process governance mechanisms and documentation, preferably in real estate/facilities projects and operations

- Experience managing vendor teams

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Comfortable working across multiple geographies/cultures, virtually, across time zones, in a highly dynamic organization

- Solid communication skills, including ability to moderate large forums and drive senior stakeholder alignment, building consensus within constraints and conflicting priorities

- Ability to write in narrative format

- Tech-savvy with the ability to drive adoption of new tools

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Strong analytical capabilities

- Experience driving change management plans to roll out new requirements or processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.