• Technical Helpdesk Representative - Michigan…

    DXC Technology (Auburn Hills, MI)


    Job Description:

    We are seeking a Technical Helpdesk Representative to join our Techline Customer Support Center (TCSC) team within the Automotive IT Industry. This role provides technical support for computer-related issues, vehicle programming assistance, and IT troubleshooting.

     

    The ideal candidate will have a strong background in IT support, problem-solving, and customer service.

    Key Responsibilities

    Provide technical assistance to users via phone and other communication channels.

     

    Log and track customer inquiries using a problem management database, maintaining detailed records and documentation.

     

    Identify, evaluate, and prioritize customer issues to ensure prompt resolution.

     

    Troubleshoot and resolve hardware/software issues, escalating complex problems as needed.

     

    Assist in vehicle programming support and IT system troubleshooting.

     

    Follow established escalation processes and develop follow-up steps for unresolved issues.

     

    Ensure a high level of customer satisfaction through timely and professional communication.

    Mandatory Requirements

    Citizenship/Residency:** **Open to U.S. citizens and Green Card holders only.

     

    Education: High school diploma or GED. Must provide diploma.

    Experience:

    2+ years of IT technical support experience.

     

    Strong understanding of computer hardware, networking, and software troubleshooting.

     

    Ability to diagnose and repair PC hardware and network components.

     

    Proven problem-solving skills and ability to work in a team environment.

     

    Excellent communication and organizational skills.

     

    Strong commitment to attendance and reliability.

    Work Schedule:

    Ability to work first and second shifts, including occasional Saturdays.

    Preferred Qualifications

    Knowledge of LAN/WAN IT infrastructure.

     

    Experience in IT or automotive systems.

     

    Certifications such as CompTIA A+.

     

    Familiarity with Windows OS and Microsoft Office.

     

    Work Environment

     

    This role requires up to 90% on-site presence at: 2851 High Meadow, Auburn Hills, MI, 48326.

     

    Why Join DXC Technology?

     

    Work in a fast-paced, innovative environment within the automotive IT industry.

     

    Gain valuable technical support experience with industry-leading tools and processes.

     

    Be part of a global team focused on delivering excellence in IT solutions.

     

    If you are an applicant from the United States, Guam, or Puerto Rico

     

    DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

     

    We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

     

    Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)

     

    Disability Accommodations

     

    If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ([email protected]) .

     

    Please note: DXC will respond only to requests for accommodations due to a disability.

     

    Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._