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About the Role

_Location: Remote_** **_–_** **_Michigan residents_

Are you a great communicator with an analytical mind? Are you interested in working from home? This could be a fantastic opportunity for you!

As a remote Warranty Support Specialist at Morley, you'll use your customer service expertise to help automotive dealerships handle warranty claims from start to finish.

_What You'll Do_

+ Be a pivotal part of a great team

+ Identify improvements by analyzing expense and frequency trends

+ Offer timely and accurate solutions for claim review

+ Communicate with internal and external partners through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

_Questions Before You Apply?_

Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).

Skills for Success

_Required Skills_

+ Self-motivated, passionate professional who is enthusiastic, energetic and teamwork-oriented

+ Strong computer navigation and typing skills (minimum of 35 words per minute) _(check your skills with a free typing test (https://www.typingtest.com/) )_ _(direct link to test: www.typingtest.com)_

+ Excellent analytical and communication skills

_Eligibility Requirements_

+ High school diploma or equivalent

+ One or more year of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)

+ Ability to work shifts within the center’s hours of operation:

+ Monday - Friday

+ 8 a.m. to 6 p.m. Eastern time

+ _No weekends or late shifts!_

+ Must be able to stick to the schedule reliably, as some queues are time sensitive

_Nice to Have_

+ Experience in warranty administration and / or insurance claims

+ Automotive dealership experience (e.g., service department, warranty administration)

_Remote Work Requirements_

+ Michigan resident

+ High-speed internet access at home that you are able to connect to via Ethernet or landline

+ Secluded and distraction-free work environment

_The Remote Experience_

Wondering what it's like to work for Morley from home? Check out this video (https://mrly.info/h4b) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

_Health & Wellness Benefits_

+ Medical and prescription coverage, including free annual physicals

+ Dental and vision insurance

+ Paid time off

+ Associate wellness program (earn a reward for getting your annual wellness checkup)

+ Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

_Financial Benefits_

+ 401(k) with match

+ Flexible spending account

+ Life insurance

+ Short- and long-term disability insurance (company paid)

_Benefits to Make Your Life Easier_

+ Teladoc: 24/7 online access to doctors

+ 24/7 nurse help desk

+ Patient advocacy: Free 24/7 help with benefit questions and claims issues

+ Family, financial and estate guidance (will) services

_About Morley_

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected] .

Thank you for your interest in Morley.

_Notices_

+ Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork

+ Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa

+ Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy