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Job Description

Insight Global is looking for a Nexthink Engineer to sit hybrid in NYC. This individual will be the lead Engineer/Developer for the Nexthink Device Health Analytics platform. The role will support strategy and various initiatives that span the suite of platforms (Windows, Mac, Mobile, VDI). Additional responsibilities include:

*  Design, implement, and maintain Nexthink dashboards, investigations, campaigns, and services

focused on device performance and user experience.

* Leverage Nexthink's digital experience data to develop a device health scoring system and

identify candidates for PC refresh based on performance, age, failure trends, and user

sentiment.

* Drive proactive maintenance initiatives (e.g., software updates, storage cleanup, patching)

based on predictive analytics.

* In alignment with NBCU's roadmap, lead the analysis, configuration, and administration of the

Nexthink platform

* Implement automation strategies to streamline operations and proactively address potential

issues

* Work closely with cross-functional teams, including Local IT/Operations, Cyber Security, and

software governance

* Provide technical guidance on best practices for monitoring and improving enterprise-wide

digital productivity

* Translate data insights into actionable recommendations that drive efficiency and innovation

* Explore new ways to leverage Nexthink for data-driven decision-making and proactive solutions

* Provide hands-on training and support to operations and engineering staff as required

* Stay up to date on emerging technologies, IT service management trends, and industry best

practices applying this knowledge to improve existing processes and implement new solutions

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

-  Bachelor's degree in Computer Science (or equivalent), or equivalent experience

* 6+ years in desktop / end user systems engineering and administration, preferably in a large

enterprise setting (30,000+ endpoints)

* Comfortable with IT security and compliance best practices

* Nexthink Platform Experience -- Proficiency in configuring, monitoring, and automating Nexthink

for digital employee experience (DEX) optimization. (Microsoft Analytics, Riverbed Aternity,

ControlUp One experience will also be considered)

* Scripting & Automation -- Strong experience with Ansible, Bash, NQL, PowerShell, Python, or

other automation tools to enhance workflows and system efficiency.

* IT Infrastructure & Endpoint Management -- Deep understanding of system performance

monitoring, security compliance, and cloud technologies (Azure, AWS).

* Incident Prevention & Troubleshooting -- Ability to analyze data, identify patterns, and

implement preventive solutions to minimize disruptions.

* Network & Security Awareness -- Knowledge of enterprise security policies, endpoint protection,

and IT compliance standards.

* Extensive familiarity with Intune, Autopilot, SCCM, Jamf, Active Directory, and M365.

* Able to communicate effectively with personnel at all levels and external vendors as necessary

* Has the interpersonal skills necessary to interact and work productively with the Operations,

Infrastructure, Cybersecurity, Application, and Leadership teams

* Ability to work independently and as part of a team Nexthink certifications null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].