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The Network Field Operations Engineer is responsible for Installation, maintenance, and Tier II repair of all Network Facilities. Serves customers by installing and servicing systems and products. RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: · Works with Network Engineering and Network Operation Center on any equipment or facility needs for maintaining service or new installations. · Works closely with Service Delivery on new service installations and testing turnup. · Assists with service upgrades requiring new equipment or configurations. · Test fiber and fiber components for faults and degraded services. · Serve existing and future accounts by analyzing work orders, planning daily travel schedules, investigating complaints, conducting tests, and resolving problems. · Establishes service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance tests. · Local travel is a requirement. · Maintains rapport with customers, internally and externally, by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements. · Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs. · Documents service and installation actions by completing forms, reports, logs, and records. · Maintains customer confidence by keeping service information confidential. · Updates job knowledge by participating in educational opportunities and reading professional publications. · Accomplishes operations and organization mission by completing related results as needed. · Travel to customer locations throughout the Dobson Fiber service area on a continuous day-to-day basis. QUALIFICATIONS INCLUDE: · Work independently to research and resolve issues with equipment. · Trouble-shoot issues remotely utilizing provided software and an internet connection. · Available to be on-call for emergency service. · Must be able to work independently as well as within a team. · Strong organizational and time management skills with an ability to establish priorities and proceed with objectives with little supervision. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: · Clean driving record. · Ability to think creatively on the job. · Proven history in working within a ticketing system. · Expert level in verbal communication while driving technical issues to resolution. · Willingness to tackle complex hardware tasks. · Working backbone knowledge of routers, switches and other networking devices · Knowledge of installing Nokia, Cyan and Ciena layer II and III equipment and be able to troubleshoot issues. · Knowledge of installing Alpha Power Plants. ENVIRONMENTAL/WORKING CONDITIONS · TRAVEL NECESSARY based on location(s) supported . PHYSICAL REQUIREMENTS Depending on the assigned area, usual outdoor, warehouse, or construction environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enables the use of machinery and equipment. Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone. Physical stamina to handle the long hours of performing strenuous work during the day in hot or cold weather. The noise level in the work environment ranges from normal office levels to loud levels due to equipment and machinery use SAFETY EXPECTATIONS Each employee is responsible for his/her own safety. No task should be completed unless it can be completed safely. Employees will: · Comply with all company safety programs, rules, regulations, procedures, and instructions applicable to his/her own actions and conduct. · Refrain from any unsafe act that might endanger him/herself or fellow workers. · Obey all posted company, state, and federal hazard and traffic safety signs. · Use all safety devices and personal protective equipment provided for their protection. · Report all hazards, incidents, and near-miss occurrences to their immediate supervisor or Director of Safety within 2 hours even if no injury or property damage occurred. · Promptly report all injuries and suspected work-related illnesses, however slight, to his/her immediate supervisor or Director of Safety. · Employees who drive company vehicles must possess a valid and appropriate driver s license for the vehicle being driven, and employees who operate company equipment must be trained and authorized. · Employees operating company vehicles and equipment must remain in compliance with applicable state and federal laws and regulations. Seat belt use is required while operating any company vehicle or piece of equipment. · Texting while driving is prohibited by Dobson Fiber policy and State Law. · Participate in safety committee meetings, training sessions, and surveys as requested and provide input into how to improve safety. · Notify your supervisor or Human Resources immediately of any change in physical or mental condition or use of prescription drugs or illegal drugs that would affect the employee s job performance or the safety of him/herself or others. · Working under the influence of alcohol or illegal drugs is strictly prohibited at any company facility, workplace, worksite, or when operating any company vehicle or equipment. Any employee, contractor, or subcontractor who works or reports to work under the influence of alcohol or illegal drugs will be subject to disciplinary action to include possible termination of employment or loss of contract. · Notify the Human Resources Director within five days of any serious driving, drug/alcohol, or criminal convictions. · Be a safe worker on and off the job. · Help coworkers do their job safely. · Approach work with a safe attitude.