"Alerted.org

Have you ever had a poor customer experience and thought of a million ways in which it could be improved? Have you ever empathized with those whose job it is to deliver customer experience and imagined how, if properly empowered and motivated, the overall service delivery experience could be better? If so, we want to talk.

We the Webex Customer Experience group, are passionate about delivering amazing experiences to both customers and employees. We believe software can truly change the world and how it gives and receives customer service and it is our mission to be the leader in this space. To enable this vision, we are looking for passionate, smart, and motivated Software Engineer to join our team

What You’ll Be Doing

* Maintain and support the Enterprise Contact Center product that makes up the core of the Customer Journey for Premise and Cloud platform (Hybrid).

* Be the technical expert of the product

* Resolve production incidents asap. Apply learnings from RCAs

* Enable recovery of services as first step, followed by Root cause analysis, resolution and steps to prevent the issue from happening

* Envision Serviceability gaps, provide inputs to plug gaps, implement the gaps to make the product more resilient and reliable

* Enable Roll out of features seamlessly

* Effective Communication and stake holder management

* Clear and constant updates to stake holders on progress

Who You’ll Work With

* Engineering Managers who will enable you to focus on doing what you love: delivering great software; they will also be your coach and guide on this exciting stage of your career journey.

* Technical Architects/Leads/Engineers who will play a hands-on role in helping you design, develop, and operate with the best practices, patterns the industry has to offer.

Who You Are

* A Bachelors or Masters degree in Computer Science or equivalent work experience in a field utilizing the same subject matter

* 5-8 years of experience in Product support, design, coding of highly available and scalable applications.

* Ability to analyse complex problems and ensure service restoration at the shortest time possible, look at Root cause to identify and fix the problem or prevent it from happening

* Strong analytical skills to evaluate system performance and identify areas for improvement.

* Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.

* Programming expertise in Java, JavaScript, Python

* Expert in server side application support - Java, Tomcat, Web applications etc.

* Experience in testing, and consuming APIs

* Experience in operating environments - Windows/Linux

* Experience with databases: relational, analytical, columnar, document-oriented, et cetera; MS SQL knowledge a plus

* Experience with Git source control and building/maintaining Continuous Integration and Delivery pipelines; Jenkins experience a plus.

* Familiarity and experience with machine learning algorithms and techniques; ML application delivery experience a plus. AI development tools (GitHub copilot, etc.), AI tools and initiatives are preferred

* Experience with RESTful APIs

* Experience working in an Agile/Scrum-inspired delivery methodology

The application window is expected to close on: 30-Apr-2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.