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Department: 480502 - UHR UTS/UNC Partnership

Essential Job Duties:

The Concierge will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during and after every visit. What we prioritize as Warm Welcome, Magic Moments.

+ Communications – Communicate through all channels, and take care of member’s needs as it relates to reservations, inquiries, preferences, etc.

+ Programming – Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences.

+ Member Engagement – Relationship and report building with members and guests. Responsible for key project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events etc.

+ New Member Onboarding – Key focus on name recognition and connection with Warm Welcomes and Fond Farewells.

Other Work/Responsibilities:

+ Direct Members and Guests to their destinations within the club, provide business and concierge services to our Members and be proactive in creating Magic Moments.

+ Inform Members and guests of Club services, features, upcoming events, room locations and amenities both in person and over the phone.

+ Assist Members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards.

+ Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc.

+ Accommodate Members and guests requests for business services, including but not limited to faxing, copying, mailing and other concierge services, owning the request

+ from start to finish.

+ Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold and the website calendar and various other projects including event announcements, outbound calls to Members other marketing collateral to promote Member Services at the Club, always keeping materials current.

+ Seat guests.

+ Adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal.

+ Conduct ourselves professionally and respectfully.

+ Work safely.

+ Attend daily line-up and participate as requested.

+ Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards.

+ We are open, flexible, and adaptable to take care of our Members and Guest changing needs.

+ Understand service recovery procedures for Member/Guests.

+ Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible.

+ We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.

+ The typical shifts would be scheduled on Wednesday, Thursday, and Friday evenings from 4 PM – 8 PM with some opportunity to pick up weekend hours depending on what events are scheduled.

Required Qualifications:

+ Service oriented mindset and be capable of making every guest feel valued.

+ A ‘people person’ with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience.

+ Work well under pressure, coordinating multiple tasks at any given time.

+ Strong organizational skills and attention to detail.

+ Positive phone demeanor.

+ Exceptional listening skills.

+ Adaptable to new technology.

+ Positive attitude and be willing to work as part of a team.

+ A multi-tasker, prioritizing time effectively.

+ Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying, pushing/pulling up to 100 lbs with or without reasonable accommodation, on occasion, folding/unfolding, talking, hearing, and seeing.

Preferred Qualifications:

+ Strong communication skills verbal, written, phone, text, and social media communications.

+ Competent working with Microsoft Office suite, including Word, Outlook, and Excel.

Required license or certification:

N/A

Position Number: 48SM79

AA/EEO Statement:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected]. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.