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Assistant Director Operations Program Support (People)

Job ID: 11667

Business Unit: MTA Construction & Development

Regular/Temporary: Regular

Department: People Management

Date Posted: May 6, 2025

Description

This position is eligible for telework , which is currently available one day per week. New hires are eligible to apply 30 days after their effective date of hire.

JOB TITLE:

Assistant Director , Operations Program Support

AGENCY:

Construction & Development

DEPT/DIV:

Operations/ People Management

REPORTS TO:

Senior Director Human Resources Business Partner

WORK LOCATION:

2 Broadway

HOURS OF WORK:

8:3 0 AM to 5:30 PM or as required (7.5HR/ DAY)

HAY POINTS:

805

SALARY RANGE:

$ 113,944 to $ 155,129

DEADLINE:

Open Until Filled

Summary

The Assistant Director of O perations Program Support for Leave M anagement has a moderate level of authority in the decision-making of MTA C&D Leave entitlements for consolidated staff. Wide latitude for d ecision-making authority over their area of responsibility , which includes various procedures , rules , and regulations based on agenc y - specific timekeeping policies . The Assistant Director provides analysis and input for policy and procedural changes with final approval from senior management and supports the implementation of such changes.

Responsibilities

Manage implementation of administrative functions within their area of responsibility or a business unit, including but not limited to some of the following areas:

Plan, monitor, evaluat e , direct, and supervis e the operation of MTA C&D ' s Leave Management Program and team .

Develop guidelines , workflows , and procedures to ensure timely processing , tracking , and record maintenance of all employee leaves.

Counsel and advis e D epartment , M anagement , and S taff on federal, state , and local leave laws, policies , and provisions.

Consult Business Unit L ead ( s ) and People Management team to identify and devise strategic, short and long - range planning and a programmatic framework to improve the workforce's productivity and reduce direct and indirect costs.

Monitor and evaluat e leave usage within business units to identify trends, recommend courses of action that may impact organizational productivity, and streamline the leave process.

Develop, implemen t , and maintain leave procedures, administrative monitoring practices , and controls to e nsure timely Business Unit notification .

Rec ord and analyze departmental reports; prepare weekly, monthly , and annual leave reports .

Ensure leadership is adequately informed of mandated training status and e -p erformance milestones for direct reports.

Manage the C&D Business & Travel process to ensure all requests follow guidelines .

Serve as a training subject matter expert on topics such as Project Management Certification, MTA University, and other resources.

Manage the tuition reimbursement process , ensuring that applications are reviewed, issues are addressed, and application s are submitted to the MTA Regulatory Compliance Training unit in a timely manner.

Education and Experience

Bachelor ' s D egree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.

Must have a minimum of eight (8) years of related experience .

Must have a minimum of four (4) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.

Competences:

Experience in managing diverse administrative functions supporting operations of a large organization preferred.

Experience in implementing MTA policies and practices related to project management, budget, human resources, procurement, payment processing, facilities management, timekeeping, and/or other administrative functions preferred.

Ability to manage sensitive information with a high degree of confidentiality and judgment.

Excellent communication and interpersonal skills.

Ability to collaborate with a broad range of stakeholders and drive outcomes.

Demonstrated ability to work in a high - profile, high - pressure environment effectively.

Must have focus and ability to deliver results, organizational effectiveness, and continuous improvement.

Excellent team - building , listening, problem - solving, and prioritization skills.

Proficiency in PeopleSoft, Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Power BI, Teams, or similar applications.

Must possess excellent team - building , listening, problem - solving, and prioritization skills.

O ther Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the " Commission " ).

Selection Criteria

Based on evaluation of education, skills, experience, and interview.

How to Apply

MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the " Careers " link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply .