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Ballston Spa, NY, USA | Corporate Shared Services | Hourly | 27.98-38.48 per hour | Full Time

Advance your career with the Stark Tech team. We'll shape your future together!

Stark Tech is a total optimization provider of facilities and energy solutions.

Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help customers meet sustainability goals. Our large-scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services. Join Stark Tech to be part of the future of energy transformation.

What you can expect We believe your well-being and satisfaction are vital for a fulfilling career. We are gritty, employee, and customer-focused. Here are some of the benefits we provide:

+ Paid Time Off & Holidays

+ 401(k) with employer match

+ Medical/Dental/Vision insurance

+ Health Savings Account (HSA) and Flexible Spending Account (FSA)

+ HSA employer contribution

+ Life and Disability insurance

+ Wellness Program (participation incentives)

+ Employee Assistance Program

+ Competitive pay

+ Career development

The Senior IT Support Services Specialist is responsible for providing an excellent customer experience to all users and stakeholders at Stark Tech by providing hands-on technical support and troubleshooting. As part of the IT team, this individual will answer tickets and any sort of request from end users according to department processes. Participation in projects, and ongoing initiatives, such as the onboarding and setup of new users with IT systems and equipment will be required under direction from management and the senior members on the team.

What are we looking for

+ High School degree or equivalent required, Associates or Bachelors degree preferred.

+ 5-9 years supporting end users. Experience succeeding in delivering excellent technical solutions and customer experience in a self-driven environment.

+ Various product certifications a plus.

+ Experience with Microsoft Active Directory and Microsoft Exchange/Office 365 a plus.

+ Ability to adapt quickly to new technologies and changing business requirements.

+ Must be able to prioritize and quickly troubleshoot and resolve problems using a wide variety of tools.

+ Respond to emergency situations effectively, maintaining poise and focus.

+ Previous Freshdesk/FreshService/ServiceTrade experience a plus.

+ Strong customer service skills and dedicated to meeting expectations and requirements of internal/external clients.

+ Supporting Microsoft SQL systems.

+ Some network and hardware administration and troubleshooting ability.

+ PowerShell scripting capabilities preferred.

+ Ability to adapt and be flexible in a changing environment.

+ Strong communication and customer service skills required.

+ Ability to multi-task, work under pressure and meet deadlines required.

+ Must be able to deal with a large volume of work in a fast-paced, time-sensitive environment.

Working with us

Our fast-growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you're a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us.

The advertised compensation range for this position represents what we believe, at the time of posting, to be competitive and acceptable by reviewing comprehensive market data to include industry, and roles of similar responsibility and level. Within the range, wage will be determined by several factors including candidate knowledge, job-related skills, experience, and relevant education or training.