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Office Specialist I - Operations Processing - Anticipated Vacancy

Augusta , Maine , United States | Administrative & Office Support | Full-time

Apply by: May 16, 2025

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Maine Revenue Services

Operations Processing Division

Office Specialist I - Anticipated Vacancy

Opening Date: May 2, 2025

Closing Date: May 16, 2025

Job Class Code: 6546

Grade: 16

Salary: $18.76 – $27.03/Hourly

Position Number: 016303913

Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine.

Job Description

This position provides administrative support performing complex, varied office tasks requiring the operation of technical office equipment. Responsibilities require using independent judgment, initiative, and discretion to make decisions on various matters, including the interpretation of tax laws, MRS rules and regulations, and departmental policies and procedures. Required abilities include maintaining knowledge of tax procedures and tax forms, as well as ensuring appropriate processes are followed. Necessary skills consist of effective communication, exceptional customer service, attention to detail, and accuracy. This position requires adaptability due to the cross-functional aspects of the job.

REPRESENTATIVE TASKS :

+ Provide quality customer service to taxpayers for assigned tasks and in accordance with the standards set forth by Taxpayer Contact Center (TCC) management.

+ Accurately key data for various tax returns and other documents in queues assigned unless otherwise directed.

+ Answer incoming taxpayer calls and provide proper guidance as defined by TCC policies and procedures.

+ Process work items, taxpayer e-mails, and other correspondence.

+ Process suspended payments, suspended returns, and items in the Checks Only queue.

+ Maintain and update statistical spreadsheets used by the management team to make morning staffing decisions.

+ Assist in cross-training state and contract staff in proper Operations Processing Center (OPC) procedures.

+ Assist other units of the OPC as assigned by management.

MINIMUM QUALIFICATIONS

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters.

Preference will be given to those with experience in a call center environment.

In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

+ Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

+ Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

+ Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).

+ Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.