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*Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are *Beautifully Different*. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. _ *Primary Role*_ /The Lead Program Manager, Operations Training is responsible for the core development and management of comprehensive hands-on standardized training programs for water and wastewater professionals throughout the American Water footprint. This position includes strategic planning and ensuring the relevance and adoption of training programs continue to be effective. Additionally, this role involves leading the analysis, design, development, implementation, and evaluation of operational training programs across the organization, ensuring compliance, and enhancing operational skills and competencies. The Lead Program Manager will collaborate with various regional states and business disciplines, including any advisory committees./ _ *Key Accountabilities*_ * Identify and standardize the training needs of the organization through job analysis, career paths, and consultation with managers to improve performance. * Plan, develop, and lead a comprehensive standard operational training program, including the design and implementation of new-hire and on-going compliance programs, manuals, and supporting material across all levels of operations. * Select regional resources (both internal employees and external vendors) to standardize delivery of training in an effective and efficient manner. * Continuously seek, revise, and support new approaches, practices, and processes to improve the efficiency and efficacy of the training services offered. * Advise regional, state, and regional operations training management on the status of each operating subsidiary’s compliance with laws and regulations through detailed reports. * Manage the implementation of standards, targets, policies, and plans to ensure continuing and increasing operational efficiency, effectiveness, and profitability. Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. * Facilitate learning programs (classroom, virtual, hands on) creating a comfortable, inclusive, and engaging learning environment for discovery, discussion, and collaboration as needed to support the state and Operational Excellence initiatives. _ *Knowledge*_ * Advanced knowledge of current effective adult learning or development methods, incorporating experience of performing needs assessments, evaluation, and post training assessment. * Knowledge of Microsoft Office, Adobe, and video creation software is strongly desired. * Knowledge of adult learning theory and/or instructional technology, curriculum development, research and data collection, analysis, and interpretation. * High level understanding of T&D, Production, Field Service, Wastewater workflow process. * Knowledge of company and regulatory compliance procedures related to health and safety and environmental. * Knowledge of Learning Management Systems (LMS). _ *Skills*_ * Strong process, project, and program management skills. * Ability to communicate and transfer knowledge and skills to employees. * Ability to be both visionary and strategic in thinking, as well as tactical in executing training strategies while anticipating and considering how the business may be impacted by training initiatives. * Strong quantitative skills (e.g., analytical, technical, problem solving, mechanical, reporting, present to leadership). * Effective people management skills (e.g., planning, organizing, recruiting, controlling, and leading individual staff and teams). * Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders). * Excellent written and verbal communication skills (e.g., fluency in report writing and presentations). * Demonstrated ability to effectively solve routine and non-routine issues, developing possible solutions to problems and challenges. * Ability to execute with urgency, while also maintaining project management discipline and stakeholder engagement. * Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting). _ *Experience/Education*_ * Bachelor's degree in Education, Environmental Science, Engineering, or related field preferred. However, relevant experience in lieu of degree may be considered. * 8+ years of experience with a bachelor’s degree or 14+ years’ experience without a bachelor’s degree of relevant industry experience. * Advanced facilitation experience in hands-on, classroom, and virtual training settings. * Experience working in a unionized environment. _ *Certifications/Licenses*_ * Valid Driver’s License and ability to pass a motor vehicle background check. * OSHA 10, 30 or advanced certification preferred. * DEP license (water/wastewater) preferred. _ *Work Environment*_ * May have to work with shift workers outside of normal business hours. * May occasionally work in construction environments, near moving mechanical parts and in outside weather conditions and could include a work environment where possible exposure to physical hazards, noise exposure, weather extremes, wet and/or humid conditions and chemicals exist. * The ability to wear appropriate personal protective equipment is required. Travel Requirements * Up to 35% enterprise wide, as required. _ *Competencies*_ * Champions safety * Customer obsessed * Cultivates innovation * Nimble learning * Drives Results * Collaborates * Join American Water...We Keep Life Flowing*™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* *based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.*