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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Overview:

The Industrial Engineering Manager in Workforce Management will lead and mentor a Senior Analyst, providing both technical guidance and professional development. This role is critical in overseeing pharmacy workstations, ensuring effective labor allocation to over 9,000 stores, and optimizing labor standards and processes. The ideal candidate will bring deep expertise in industrial engineering, labor analysis, and cross-functional collaboration. The manager will drive the development and validation of labor standards, analyze workload changes, and present actionable insights to leadership for continuous improvement.

Job Responsibilities:

Team

+ Lead and mentor a senior analyst, guiding them in solving complex technical problems, improving their analytical skills, and supporting their professional development

+ Act as a role model for a culture of excellence, collaboration, and innovation within the team

+ Collaborate with leadership to refine individual team roadmaps, ensuring alignment with broader organizational objectives.

+ Provide strategic direction for the team, ensuring goals are met with efficiency and accuracy

+ Assist in data loads and labor standard changes for assigned workstations

Labor

+ Develop and validate labor standards for pharmacy workstations, ensuring accuracy, efficiency, and alignment with organizational goals.

+ Conduct labor analysis to assess the impact of process changes and evolving operational workflows.

+ Understand and forecast the implications of workload changes on labor requirements and productivity.

+ Produce clear and compelling presentations to leadership, offering informed recommendations for improvements in labor allocation

+ Serve as a subject matter expert on pharmacy workstation operations, maintaining a deep understanding of workload implications and labor efficiency across the network.

Budget

+ Oversee assigned pharmacy workstations ensuring labor standards, volumetrics, and budget calculations are aligned for optimal labor allocation.

+ Develop quarterly and annual labor forecasts, ensuring resources are allocated effectively.

Cross Functional Relations

+ Cultivate and maintain strong working relationships with internal and external stakeholders, including the broader WFM team, pharmacy workstation partners, and leadership.

+ Work collaboratively to ensure alignment across teams and effective execution of initiatives.

Required Qualifications

+ Minimum of 4 years of experience in industrial engineering, workforce management, or labor optimization, with at least 1-2 years in a leadership or managerial role.

+ Experience with labor standards development.

+ Communication and presentation skills, with the ability to present complex data to leadership.

+ Proven ability to lead and develop teams, foster collaboration, and mentor senior analysts.

Preferred Skills:

+ Experience with labor standards development, volumetric analysis, and budget forecasting.

+ Expertise in workforce management systems, scheduling systems, and labor analytics.

+ Experience in the pharmaceutical or retail industry, with a focus on pharmacy operations.

+ Strong problem-solving skills and the ability to think critically in a fast-paced, evolving environment.

Education:

+ Bachelor’s in industrial engineering, or related field

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $119,340.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/17/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.