"Alerted.org

Description

Job Summary:

As a Customer Service Representative, you will handle 30-60 inbound and/or outbound calls daily, providing exceptional service and support to meet customer needs. The ideal candidate will resolve inquiries, address concerns, and deliver a seamless customer experience. This role requires excellent communication skills, strong problem-solving abilities, and a passion for helping people.

Key Responsibilities:

+ Customer Interaction: Answer incoming calls, emails, or chat requests from customers, resolving inquiries and providing accurate information promptly.

+ Problem-Solving: Identify customer needs, troubleshoot issues, and provide effective solutions to ensure customer satisfaction.

+ Documentation: Maintain detailed and accurate records of customer interactions in the company’s CRM system.

+ Product/Service Knowledge: Stay updated with in-depth knowledge of company products, services, and policies to effectively assist customers.

+ Multi-Tasking: Efficiently handle a high volume of calls while managing other communication channels during peak times.

+ Customer Education: Proactively educate customers about available products, services, or self-help solutions.

+ Escalation Handling: Escalate complex issues to the appropriate teams, ensuring smooth resolution.

+ Follow-Up: Conduct follow-ups on pending cases to ensure customer satisfaction and timely issue resolution.

+ Team Collaboration: Partner with internal departments to resolve customer concerns and optimize processes for improved service delivery.

+ Feedback Management: Gather and document customer feedback to identify trends and contribute to service improvements

Requirements

Qualifications:

+ Experience: At least 1-2 years experience in a customer service role, preferably in a high-volume call center environment.

+ Education: High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

Skills:

+ Excellent verbal and written communication skills.

+ Strong active listening and empathy to connect with customers.

+ Ability to multi-task and prioritize tasks in a fast-paced environment.

+ Proficiency with CRM systems and Microsoft Office Suite.

Attributes:

+ Problem-solver with a positive, can-do attitude.

+ Detail-oriented and able to maintain accuracy under pressure.

+ Flexibility to adapt to different customer personalities and situations.

Preferred Qualifications:

+ Experience in healthcare of insurance

+ Bilingual abilities in

+ Familiarity with Zendesk & Slack

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .