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Description We are looking for a dedicated entry-level Support Services Technician to provide exceptional technical support to our Information Technology user community, including faculty, staff, students, and guests. Based in Brooklyn, New York, this role involves maintaining and supporting desktop computers, peripherals, multimedia systems, and various instructional technologies. Candidates should be flexible and adaptable to accommodate changes in schedules, staffing, and other operational needs.

Responsibilities:

• Respond promptly and professionally to technical support requests submitted through the service desk system.

• Document and track user issues, events, and resolutions accurately within the support services ticketing system.

• Configure, maintain, and troubleshoot desktop computers, laptops, and related peripherals for end users.

• Provide technical assistance for multimedia and instructional technology, including setup and maintenance.

• Assist with software installations, updates, and troubleshooting for both Mac OS and Windows environments.

• Support users with Microsoft Office 365 applications, ensuring optimal functionality.

• Manage and deploy system updates and applications using tools such as Microsoft SCCM and KACE.

• Offer guidance and training to users on IT equipment and software to enhance their technical proficiency.

• Monitor service desk queues to ensure timely resolution of assigned tasks.

• Collaborate with team members to improve overall technical support processes and user satisfaction. Requirements • At least 1 year of experience in a technical support or help desk role.

• Proficiency in Mac OS and Windows operating systems.

• Hands-on experience with Microsoft Office 365 applications.

• Familiarity with system management tools such as Microsoft SCCM and KACE.

• Knowledge of audio-visual equipment and its integration with IT systems.

• Strong troubleshooting skills for both hardware and software issues.

• Excellent communication and customer service skills to interact effectively with diverse users.

• Ability to work flexible hours to meet the needs of the organization. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .