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AAA is hiring for a Leave of Absence Lead Specialist to join our HR Shared Services team! This position is a primary point of contact for leave management, providing expert guidance to Associates and management on leave policies and procedures, while serving as a mentor to the Leave of Absence (LOA) team.

The selected candidate must be local to the Wilmington, DE area for on-site work 2-3 times a week

What we can offer you:

+ The starting base compensation for this position is $54,408 to $108,083*

+ Annual Bonus + Annual Merit Increase Eligibility

+ Comprehensive health benefits package

+ 3+ weeks of paid time off accrued during your first year

+ 401(K) plan with company match up to 7%

+ Professional development opportunities and tuition reimbursement

+ Paid time off to volunteer & company-sponsored volunteer events throughout the year

+ Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

Minimum Requirements:

+ Bachelor’s degree in HR or related field; equivalent experience considered in lieu of degree.

+ 8 + years of experience in leave of absence administration.

+ Solid and hands-on understanding of leave laws.

+ Strong written and verbal communication skills; able to communicate with tact and diplomacy.

+ Ability to influence others on policies, practices, and procedure.

+ Effective at capturing and synthesizing information from multiple parties and making sound and timely decisions.

+ Ability to support and guide team member in their tasks, fostering a positive and productive work environment.

+ Skilled at assigning and delegating tasks to team members effectively.

+ Strong troubleshooting, analytical and problem solving skills.

+ Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner.

+ Proficient in Microsoft Office and experience with case management technology.

+ Ability to work overtime as needed to support timely LOA payroll processing.

The primary duties are:

+ Manage and coordinate all aspects of Associate leaves including FMLA, ADA accommodations, disability, worker’s compensation, and other statutory and non-statutory leaves.

+ Mentors the Leave of Absence team, providing guidance and training.

+ Assigns Workday cases as needed and ensures that team meets payroll deadlines.

+ Provides consultation to Managers on policies and compliance regarding leave of absence matters, and compliance with all related policies, employment and leave laws.

+ Prepares biweekly payroll disability pay report for client group.

+ Advocates for Associates on leave to ensure a successful return to work.

+ Interacts with internal (COs, Field HR) resources to acquire needed information to lead work to completion.

+ Reviews dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs).

+ Monitors usage within leave programs notifying Manager when trend may be apparent. Suggests ideas to help reduce leave frequency and duration and expedite return to work.

+ Provides reports to Field HR and COE’s to be used in solving people related business challenges and implementing HR strategy.

+ Participates on Human Resources and/or company-wide project teams.

+ Other duties as assigned.

#LI-Remote

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Human Resources