• MRO Customer Service Specialist (Front Office)

    Safran (Plainfield, IN)


    MRO Customer Service Specialist (Front Office)

     

    Company : Safran Nacelles

     

    Job field : Customer services and support

     

    Location : Plainfield , Indiana , United States

     

    Contract type : Permanent

     

    Contract duration : Full-time

     

    Required degree : High School Diploma/GED Equivalent

     

    Required experience : More than 3 years

     

    Professional status : Employees / Staff

    Spoken language(s) :

    English Fluent

     

    Salary range : TBD

     

    \# 2025-157421

     

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    Job Description

    Summary/Objective:

    The Maintenance, Repair, and Overhaul (MRO) Customer Service Specialist is responsible for supporting the Safran Nacelles Services Americas business unit through customer-focused activities such as development of commercial proposals (Quotes), management of orders, interface with commercial sales and customer support teams, and building strong relationships with our internal operational MRO team. This role is pivotal in ensuring exceptional satisfaction with our customers and promoting the Safran Nacelles group.

    Complementary Description

    Essential Functions/Responsibilities:

    - Manage customer requests:

    o Develop accurate and timely commercial proposals based on customer requirements, operational data, and contracted terms and conditions.

    o Monitor business and inform clients of progress.

    o Resolve commercial disputes with management support.

    o Ensure regular and proactive communication as part of the administrative management of contracts and orders.

    o Acknowledge receipt of customer orders.

    o Manage orders and proposals in the ERP system.

     

    - Collect internal and external costing information.

     

    - Build a strong relationship with our internal customer support, sales, Operational MRO, Engineering, and Supply Chain teams.

     

    - Function as a liaison with the Safran Nacelles front office team located in Pont-Audemer, France

     

    - Contribute to the achievement of company objectives, especially in terms of commercial proposal Turnaround Time (TAT).

     

    - Continually improve front office operations by streamlining the evaluation and quoting processes.

     

    - Perform other related duties as required to support the organization.

    Job Requirements

    Job Requirements:

    • Enjoy working in a dynamic, high-stakes environment.

    • Efficiently manage multiple tasks and maintain perspective.

    • Demonstrate initiative and ownership of projects to deliver to plan and deadlines.

    • Experienced with ad hoc reporting, Microsoft Office, and proficiency in Microsoft Excel.

    • Demonstrate strong organizational, analytical, and critical thinking skills.

    • Teamwork and proactive approach with other company departments

    • Possess excellent written and telephone communication skills with clients.

    • Knowledge working with an ERP system (Epicor, SAP, or similar)

    • Excellent people skills, good communicator, empathy, active listener

    • Service and customer relations-oriented mindset.

    • Sitting at a desk for prolonged periods of time.

    Education/Certifications:

    Minimum: High School Diploma/GED Equivalent

     

    Preferred: BA/BS in business management or equivalent

    Experience :

    - Required: More than 3 years of related experience in aerospace, maintenance, repair, and overhaul (MRO), or manufacturing

     

    - Preferred: More than 5 years of related experience in the aerospace maintenance, repair, and overhaul (MRO) sector

    Travel:

    Less than 5% with potential for international travel

     

    Company Information

     

    Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

     

    Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

     

    Locate your future workplace

     

    845 Airtech ParkwayIN 46168

     

    Plainfield

     

    Indiana United States

     

    100,000

     

    employees worldwide

     

    27

     

    Number of countries where Safran is located

     

    35

    business area families

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    + © Safran

     

    Safran is an Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.