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HOUSING CASE WORKER

Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701) • Housing and Community Services

Job Type

Full-time

Description

Position Data:

Grade: 6 Non-exempt:

Reports to: Case Worker Supervisor

Basic Function or Position Summary:

Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements. Salary $18.44/hourly

Security Clearance:

+ Access Level 4 - V,A,C

Requirements

Position Responsibilities and Specific Duties:

+ Assist customers with creating individualized housing plans.

+ Determine eligibility for rental subsidy and assistance programs

+ Support customers in housing searches

+ Assist with providing educational workshops on tenant/landlord roles and responsibilities.

+ Maintains regular contact with local landlords and other housing service providers

+ Assist customers with basic budgeting activities

+ Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.

+ Maintain knowledge and complies with regulations, policies and procedures.

+ Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals

+ Verify customer contractual eligibility for services

+ Maintain customer contacts in accordance with assigned contractual and agency expectations

+ Calculate rental subsidy amounts

+ Maintain wait lists, as needed, within assigned services

+ As required by regulation or contract, perform electronic background checks and income verification of customers

+ Compilation and data accuracy checks for submission of reports in assigned contractual areas

+ Promotes agency mission.

+ Maintains confidentiality and complies with the code of ethics.

+ Maintains consistent professional customer service.

+ Job performance incorporates integrated service delivery model while promoting self-sufficiency.

+ Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Housing & Emergency Services Staff and Managers; Navigators

B. External: Department of Social Services case workers, other non-profit direct service workers.

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: NA

Organizational Responsibilities:

+ Adheres to all policies and procedures

+ Gathers appropriate documentation and tracks outcomes

+ Participates in organizational committee structures as appropriate

+ Participates in organizational and divisional management systems

Knowledge, Skills Required:

+ H.S. Diploma or equivalent required.

+ Associate’s degree in Sciences, Business, or Human Services preferred

+ Minimum of one year of work experience in human, social or customer services required.

+ Strong interpersonal, communication and customer relations skills

+ Strong computer skills, including word processing, data entry and spreadsheet in a windows environment

+ Ability to develop and maintain & engage in positive relationships with people from various backgrounds

+ Bilingual preferred

Physical:

+ Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements:

+ Within one year, complete Financial Social Work training.

+ Within six months, complete HCV Specialist certification, if applicable.

+ Reliable transportation

+ Must be able to provide consistent even-tempered customer service at all times.

+ Pre-employment physical exam and TB testing

+ Ability to obtain and maintain physical exam annually

+ Works compassionately with a diverse population.

+ Experience navigating community programs.