• Contact Center Agent

    Adecco US, Inc. (Beaverton, OR)


    CONTACT CENTER AGENT

    Top 3 Required Skills:

    1. Platinum Tier Call Center Experience

    2. Strong Computer Skills

    3. Excellent Verbal & Written communication

    Position Overview:

    Working within a leading industry client in Class Action business operations, the call center manages a diverse range of tasks related to potential claimant inquiries and claims. The incumbent for this position is responsible for handling inbound and outbound calls, as well as processing email, chat, and callback interactions.

    Essential Duties & Responsibilities:

    + Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.

    + Perform research using available resources as needed to provide required information to callers.

    + Identify and escalate more complex issues to the research team

    + Complete necessary administrative work as needed and complete call logs accurately

    + Other projects as assigned by supervisors.

    Job Qualifications & Requirements:

    + Good verbal and written communication skills

    + Dependable and able to adhere to schedule

    + Effective problem solving skills

    + Effective listening skills

    + Customer service orientation

    + Attention to detail

    + Ability to work effectively in a high volume and sometimes stressful work environment.

    + Ability to read, write and speak English

    + Ability to sit at work station for long periods of time.

    **Pay Details:** $18.00 to $20.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance