• Crisis Worker 2

    Chautauqua Opportunities (Dunkirk, NY)


    CRISIS WORKER 2

    Dunkirk, NY (http://maps.google.com/maps?q=17+W.+Courtney+St.+Dunkirk+NY+USA+14048) • Health and Family Services

    Description

    Position Data:

    Grade: 9 Status: Non-Exempt

     

    Reports to: Intensive Services Coordinator

    Basic Function or Position Summary:

    Leads and coordinates Crisis Intervention and follow-up services to Chautauqua County Residents experiencing mental health crisis from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays.Salary $23.23/hourly

     

    Security Clearance: Level 1 V,A,C,R

    Requirements

    Position Responsibilities and Specific Duties:

    • Coordinate and provide crisis intervention services in the community for children and adults including intake, outreach visits, assessment, referral, follow-up, telephone lethality monitoring, and disposition of all persons referred.

    • Facilitate stabilization of acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.

    • Complete follow-up and facilitate linkages to needed community services and supports for both the primary customer and his/her family.

    • Maintain on-call availability by work issued cell phone during scheduled shifts.

    • Provide mental health evaluations to assess the need for involuntary transport under Section 9.45 of the New York State Mental Hygiene Law; provide signature for 9.45 documents.

    • Data reporting and analysis as a function of service quality improvement.

    • Provide marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Family Growth & Development Manager.

    • Maintain confidentiality and comply with the code of ethics.

    • Maintain consistent professional customer service

    • Promote the Agency mission.

    • Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.

    • Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.

    • Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.

    • Promote positive internal and external relationships.

    • Other duties as assigned by supervisor

    Key Working Relationships:

    A. Internal: Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, other COI staff

    B. External: Emergency service providers such as police departments, hospital emergency department, hotline services, other mental health providers, and human service professionals.

     

    Supervisory Scope:This job has no supervisory responsibilities.

    Organizational Responsibilities:

    • Adhere to all policies, procedures, and protocols.

    • Gathers appropriate documentation and tracks outcomes.

    • Maintain customer files inputted into CAPTAIN

    • Complete required progress reports on time.

    • Participates in organizational committee structures as appropriate.

    • Participates in organizational and divisional management systems.

    Knowledge, Skills Required:

    • Master’s Degree in Mental Health Field with NYS Licensure/Certification (includes RN with psychiatric experience and background).

    • Experience in Mental Health Crisis Intervention preferred.

    • Knowledge and skills necessary to modify interventions and care according to the customer’s age preferred.

    • Possess a working knowledge of community services and agencies

    • Excellent oral; written communications skills

    • Ability to work as part of a team required.

    • Must be able to demonstrate initiative and resourcefulness; have analytical ability and be able to collect and research information and use sound judgment.

    • Bilingual (Spanish) preferred.

    Special Requirements:

    • Must be able to provide consistent even tempered customer service at all times

    • Must be able to work evenings, nights, weekends and holidays.

    • Valid Driver’s License and reliable transportation

    • Ability to lift up to 50 pounds with or without reasonable accommodation.

    • Completes all OMH requirements.

    • Maintain all necessary certification and professional licensing as dictated by profession.

    • Works compassionately with a diverse population

    • Experience navigating community programs