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Assistant Director of Apartment Operations

**Requisition Number:** 64122

**Location:** Boulder Colorado

**Employment Type:** University Staff

**Schedule:** Full Time

**Posting Close Date:** 18-May-2025

Date Posted:

Job Summary

Residence Life at CU Boulder encourages applications for an Assistant Director of Apartment Operations! Residence Life at the University of Colorado Boulder focuses on student success through implementing innovative programs and services that promote co-curricular engagement. This position is responsible for the overall operations management of graduate and undergraduate apartments. Through the direct supervision of the Apartment Operations Coordinator and co-supervision of one Coordinator of Residential Support and one Coordinator of Residential Engagement, this role will guide the day-to-day and long-term operations of Apartment Living on campus.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

**The Division of Student Affairs** consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

**Residence Life** builds dynamic residential living and learning communities using practices that are socially just and sustainable. The staff is committed to providing students with the best experience possible while living on campus. Residential experiences support and challenge students to help them develop skills and achieve academic success. These communities champion inclusion, and all members are able to engage in self-exploration, connect with others, and gain new points of view.

What Your Key Responsibilities Will Be

Operations & Administration

+ Guide Residence Life initiatives to create a seamless operational and administrative environment that exceeds student needs and expectations.

+ Chair departmental committees and represent the department to the university and Boulder community as assigned.

+ Enact policies and procedures for Bear Creek move-in and move-out year-round between academic sessions in conjunction with partners.

+ Manage and support resident arrival and departure processes in Graduate & Family Housing, including record keeping, move-in processes, and departure and billing.

+ Manage Graduate & Family Housing Customer service initiatives in collaboration with the Assistant Director of Residential Operations.

+ Serves as a primary point of contact to Maintenance, Environmental Services, and finance units for Graduate & Family Housing.

+ Management of the Bear Creek and Graduate & Family Housing Standard Operating Procedures.

+ Establish and cultivate partnerships with staff, academic support programs, and student organizations across campus that provide direct support to apartment residents.

+ Assist with facility concerns in the apartments.

+ Maintain an awareness of applicable state, federal, and local leasing and rental laws.

+ Supervise the enforcement of eviction policies and procedures.

+ Additional duties as required to support departmental needs.

+ Ensure that the Graduate and Family Housing gardens are properly maintained and used.

External Relations

+ Provide excellent support and leadership to all external partners through service-minded attention to the broader housing organization, Student Affairs, and university missions.

+ Serve and lead student affairs committees as needed.

+ Work collaboratively with campus partners to coordinate high-impact events.

+ Work with family members regarding concerns for on-campus residents.

+ Assist in campus retention and enrollment management efforts, including participation in admissions visit events and summer orientation experiences.

+ Serve as a Liaison with Basic Needs, Collegiate Recovery Center, and other relevant departments regarding specialized housing within campus Apartments.

+ Collaborate with the E-Center to establish and maintain sustainability initiatives in apartments.

Supervision/Performance Management

+ Directly supervise 1-2 entry-level live-on professional staff, co-supervise 2 entry-level live-on professional staff, and indirectly support student staff members in multiple capacities.

+ Provide vision, direction, and support for the staff that manage Bear Creek, an upper-class apartment community for approximately 1000 students, and Graduate & Family Housing, a community of 2000 residents made up of faculty, staff, postdocs, students, and families.

+ Support the Senior Assistant Director of Staff Experience in developing processes for recruiting, hiring, training, supervising, and evaluating dedicated staff in Residence Life.

+ Conduct intentional performance reviews for professional staff and maintain ongoing accountability focused on learning and development.

+ Assist professional staff in building inclusive and caring relationships with student staff and students within the residential community.

+ Advise and support the Graduate & Family Housing Resident Council.

Strategic Planning, Leadership, and Assessment

+ Lead effectively in coordinating all planning, execution, and evaluation of assigned projects and committee tasks within Residence Life and the Division of Student Affairs.

+ Support the development and furthering of the organizational philosophy, mission, and programs within Residence Life.

+ Assist with the development, implementation, and interpretation of benchmarking and community surveys for apartment living.

+ Act as a representative of Residence Life and Student Affairs on campus.

+ Contribute to crafting the vision, prioritizing resources, and implementing strategies in the Residence Life planning process.

+ Lead effectively in managing all planning, execution, and evaluation of assigned projects and committee tasks within Residence Life and the Division of Student Affairs.

+ Ensure departmental goals, values, and central initiatives are being supported and implemented within your area.

Fiscal Resource Management

+ Administer all fiscal processes with maximum integrity and timeliness.

+ Follow all federal, state, university, and departmental budget procedures.

+ Assist in the development and management of Residence Life budgets to align with the department's critical initiatives.

+ Collaborate with University Housing to ensure efficient apartment turnover and occupancy.

Emergency Response

+ While serving on-call, be available to arrive on campus to evaluate situational needs, coordinate with relevant campus partners and leaders, and direct Residence Life response.

+ Serve in a 24/7 on-call rotation for 9,000+ residents.

+ Provide crisis management assistance and follow-up.

+ Uphold departmental and university crisis response policies and procedures.

+ Serve as a Campus Security Authority, assisting in reporting incident information as needed.

+ Develop methods of supporting residents in GFH, including maintaining a safe and secure living environment for the children of community members.

What You Should Know

+ Monday - Friday, 8:00am-5:00pm, plus regular evening and weekend commitments. Flexible work schedule may be available. This position serves in an emergency on-call rotation that requires occasional physical response to campus on nights and weekends.

What We Can Offer

The starting salary for this position is $75,000. Onboarding assistance may be available per Student Affairs guidelines.

Benefits

The University of Colorado offers excellent benefits (https://www.colorado.edu/jobs/benefits) , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder (https://www.colorado.edu/about) .

Be Statements

Be adaptable. Be game-changing. Be Boulder.

What We Require

+ Master's Degree in Student Affairs and Higher Education or related field. (Equivalent combination of education and experience may substitute.)

+ 3 years of progressive, relevant, experience upon hire. Experience must also demonstrate responsible organizational authority.

+ Experience supervising professional and/or paraprofessional staff.

What You Will Need

+ Demonstrated experience with student conduct, crisis intervention, and emergency response.

+ Demonstrated commitment to social justice and inclusion in a residential setting.

Special Instructions

To apply, please submit the following materials:

1. A current resume.

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by **May 18, 2025** for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs (http://colorado.edu/jobs) .

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Assistant-Director-of-Apartment-Operations/64122 (https://apptrkr.com/6207897)

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The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.