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Job Title: Title SpecialistJob Description

We are seeking a dedicated and detail-oriented Title Specialist to accurately process automotive titles for lending partners. This role involves reviewing and auditing loan and title documents, navigating state-specific title laws, and providing exceptional customer service through various communication channels. The Title Specialist will also be responsible for identifying potential fraud and ensuring all documents are handled with confidentiality.

Responsibilities

+ Accurately process automotive titles for lending partners.

+ Review and audit loan and title documents.

+ Utilize a Queue system to manage tasks and action items.

+ Provide excellent customer service on outbound and inbound calls, voicemails, emails, and text messages to obtain missing documentation.

+ Learn, understand, and navigate state-specific title laws and requirements for perfecting liens.

+ Create detailed records as needed, in accordance with policy and procedure.

+ Identify potential fraud and escalate suspicious accounts as necessary.

+ Process 15-20 titles daily, focusing on repossession and refinance applications.

+ Ensure error-free completion of applications sent to DMV/BMV.

Essential Skills

+ Proficiency in MS Office products (Outlook, Word, Excel, PowerPoint).

+ Minimum of a high school diploma or equivalent.

+ 2+ years of experience in automobile loan and/or titles processing.

+ Direct experience in processing titles, not just document gathering or submission.

+ Ability to explain title processing procedures in Indiana and across various states.

+ Strong verbal and written communication skills.

+ Effective listening skills.

+ Ability to work in a fast-paced environment with high attention to detail.

+ Ability to comprehend, retain, and implement required policies, procedures, and tools/systems.

Additional Skills & Qualifications

+ Experience with data entry and clerical tasks in the automotive industry.

+ Administrative customer service experience.

+ Experience with title research and auto loans.

Work Environment

This position is 100% onsite in a very nice office setting with open cubicles, dual monitors, and ample space for personal objects. The office features numerous conference rooms, a large training area, and two kitchenettes for lunch and breaks. The workday begins between 7:30 and 8:30 AM, with an eight-hour shift concluding by 4 PM on Fridays. The company prides itself on a professional yet fun culture, offering benefits including PTO, six holiday days, pet insurance, health, dental, and vision coverage. The work environment promotes work-life balance with no overtime and encourages team-building activities.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on May 20, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.