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Production Support Engineer
- TEKsystems (New York, NY)
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***Onsite in midtown NYC - 4 Days a week
***MUST HAVE front office (fixed income and bonds) experience
Details:
This is a critical ole in supporting Front Office FICC Credit business, requiring a motivated and flexible individual to work in close
collaboration with the Application Developers, peer Support Leads, Application Managers, Offshore teams and Infrastructure Support. This is a high-profile role working in a high intensity environment which demands an individual to display Business and Technical acumen, the ability to assimilate lots of
information quickly, with focus on Incident and Problem Management whilst being highly adaptable to a changing trading environment.
Responsibilities include:
•Application support and problem diagnosis skills with Python- ability to jump in and investigate issues, resolve problems, and communicate status
•Manage user query mailbox effectively, understand the scope of team’s work and ensure timely and appropriate response is provided for all user queries.
• Develop support tooling and automation using Python and Javascript
• Respond to and resolve feed support issues for Autosys and Python based batches
• Manage alerts and monitoring of critical trading system environments using ITRS.
• Incident management - provide timely and accurate user notifications as well as management escalations when needed.
• Documentation and knowledge management.
• Follow up and coordinate resolutions with various development teams.
• Assist with metrics reporting for Python based systems and Java applications
• Coordinate and perform Business Continuity testing and related paperwork.
• Organize and run meetings independently for issue resolution.
• Identify scope for automation to reduce manual, repeating tasks
Primary Skill
UNIX/SHELL SCRIPTS
Secondary Skill
Python
Tertiary Skill
MySQL
Required Skills
Python, Quartz, Unix/Linux, SQL, shell scripting
Desired Skills
Knowledge of FI Derivatives & Bonds, MTGE Loans, ITRS Geneos, Splunk, Ansible, Dynatrace, FIX Connectivity
Pay and Benefits
The pay range for this position is $60.00 - $73.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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