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Description

Responsible for timely and accurate insurance and patient payment posting for a multi-specialty physician billing office.

Meets or exceeds minimum expected work quality and quantity metrics as defined by department leadership.

Job Description:

On-Site

Shift: Monday-Friday 8:00am-4:30pm (First day will start at 9:00am)

• Understands Patient Accounts/Customer Service process including HIPAA policy regarding patient confidentiality guidelines.

• Communicates effectively with patients/public, co-workers, physicians and or their offices, and other office personnel using verbal, nonverbal and written communication skills.

• Handles inbound telephone inquiries regarding patient accounts in compliance with policies.

• Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources after complete review of issue when all resources are executed.

• Demonstrates good judgment when handling financial discussions with patients, maintaining a professional and confidential environment.

• Consults and works collaboratively with Supervisors, Co-workers, Managers, Department Director, and other office personnel, effectively performing assigned task timely and accurately.

• Promotes positive public relations for the physician CBO and clinics adhering to desired behaviors.

• Attends in services and other meetings as required to enhance professional growth and development.

• Access multiple payor and financial banking sites to post Electronic Remittance Advices (ERA) for commercial and Medicare payors, and virtual credit card payments.

• Post all personal, insurance and liability payments from Remittance and Electronic Remittance Advices (ERA) to appropriate accounts with minimum errors.

• Apply manual payments and auto payments to accounts for payor types of Medicare, Medicaid, and Commercial Insurances.

• Analyze EOB information, including co-pays, deductible, co-insurance, contractual adjustments, denials and more to verify accuracy of patient balances and

posting.

• Apply correct denial and payment codes to assure all necessary appeals and post payment follow up can be accomplished.

• Responsible for balancing all posting checks and deposits to corresponding daily payment logs.

• Ability to work effectively with extended business office patient accounts.

• Utilize online banking application to post patient credit card phone payments.

• Demonstrates promptness in reporting for and completing work-ensuring follow-through on assigned tasks.

• Demonstrates appropriate utilization of resources, i.e., equipment and supplies.

• Does not promote or participate in solicitation during working hours within the department.

• Performs other duties as assigned or requested.

+ Employee skill set and competency to perform job requirements will be monitored and evaluated during the initial 90-day training period.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Knoxville,TN.

Application Deadline

This position is anticipated to close on May 20, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.