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Reporting to the Associate Vice Provost for Student Living and Community Standards, we are seeking a **_Director of Student Outreach & Support_** who will be responsible for supervising Case Managers in SOS who support and work to meet the needs of Homewood undergraduate students who have physical or mental health difficulties, financial issues, social adjustment or other personal difficulties in order to assist them in their personal wellbeing and academic success.

Responsibilities will include regular contact with undergraduate students and collaboration and consultation with colleagues and faculty in the Division of Student Affairs, University Administration, and the Krieger School of Arts & Sciences, the Whiting School of Engineering, the Office of Institutional Equity, Student Health and Well-Being, and Academic & Student Services and to serve as a Division liaison to various key stakeholders across the University.

Specific Duties & Responsibilities

+ The Director’s major responsibilities include, but are not limited to, the following,

_Supervision and Case Management_

+ Responsible for recruitment, selection, supervision, professional development, and consistent evaluation and review of three (3) full-time Case Managers, Assistant Director, Triage Specialist, and Administrative Coordinator.

+ Conduct weekly SOS team meetings to discuss cases, ensure protocols are followed and safety concerns monitored, and determine appropriate interventions for cases.

+ Manage the Homewood CARE team and the workflow of student cases referred to the team.

+ Consult with faculty, staff, parents and families, students, and/or other concerned parties regarding concerns for a student’s well-being.

+ Coordinate internal and external outreach to students to follow up on reports of concern.

+ Document all information and communication in Maxient.

+ Oversee comprehensive marketing strategy for SOS to ensure the community is aware of SOS services and market SOS services to the campus community at large-scale events such as Orientation and Parent and Family weekend.

+ Oversee ongoing training of case managers to ensure they are up to date in best practices in the field. Stay current on best practices for case management and continually update the program for JHU Homewood Undergraduates.

+ Develop and update content material for Student Outreach & Support services on the website.

_Policies and Protocol Oversight_

+ Write and review SOS policies and protocol and update as needed, to include but not limited to: Wellness Check protocol, Post Hospitalization protocol; policies on notifying faculty of student absences/illnesses, missing student protocol.

+ Interpret University policy regarding students and make recommendations when policy changes are needed, based on trends in data.

+ Oversee the relationship between Student Outreach & Support and administrative support for case management triage, intake, and scheduling purposes.

+ Work with campus partners to identify process/policy barriers to student success and work with relevant offices for solutions.

+ Manage yearly Student Outreach & Support budget.

_Collaboration with Campus Partners_

+ Establish and maintain strong relationships with stakeholders and campus partners.

+ Develop and implement a communications strategy (including website, mobile applications, social media, and other communications) in alignment with student affairs and central communication expectations.

+ Create and conduct presentations as requested to faculty, staff, and student groups to educate on the Student Outreach & Support program, the scope of case management services, and how to report concerns about a student. Establish internal and external processes for managing requests and responding to campus partners related to student needs.

+ May be asked to respond on behalf of SOS to issues and concerns raised by students, families, and visitors in a manner consistent with the vision and values of the division and the university.

+ May be asked to represent SOS or the Student Affairs team on various campus committees, workgroups, and teams, and at campus events throughout the academic year.

_Assessment and Data Tracking_

+ Conduct comprehensive assessment strategies of programs and services to ascertain achievement of learning outcomes as set by the SOS team and accompanying Student Affairs strategic vision.

+ Assess campus community interests, needs, and resources, as well as national trends in case management.

+ Create and steward SOS data tracking strategies related to services and students supported, as well as case manager caseloads and commitments.

+ Create and steward the data tracking sheet for students of concern; create high-quality reports and presentation decks for internal and external publication/sharing on a semester and yearly basis.

+ Share relevant data and trends with AVP.

+ Other duties as assigned.

Knowledge, Skills, and Abilities

+ Demonstrated knowledge of online student tracking systems and database management.

+ Strong attention to detail, excellent communication skills.

+ Ability to quickly synthesize information from a variety of sources to make informed recommendations for the best welfare of the students.

+ Knowledge of current case management trends and literature preferred.

Minimum Qualifications

+ Master’s Degree in Education, Counseling, Social Work, Public Health or related field.

+ Minimum of (8) years of relevant experience.

+ Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

+ Licensed: LCSW, LCPC, or equivalent.

+ Experience working with college-aged students.

+ Experience using Maxient and Starfish.

+ Experience managing responses to crisis situations.

+ Experience working as part of a case management support team and navigating complex, decentralized environments.

+ Experience developing and implementing policies and protocols.

+ Experience in assessment and data collection.

Classified Title: Director Student Outreach & Support

Role/Level/Range: ACRP/04/ME

Starting Salary Range: $64,600 - $113,300 Annually ($100,000 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: M-F, 8:30-5 pm (Some night and weekend work is required.)

FLSA Status: Exempt

Department name: ​​​​​​​Student Outreach and Support

Personnel area: University Student Services

The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf