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ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Assistant Director of Operations for ASM Global/Savor at the Moscone Center. Responsible for leading our catering staff and motivating our union and non-union staff to provide excellent customer service. Other responsibilities include ensuring efficient catering operation, as well as maintaining high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. Expectation to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, this position helps ensure our events run smoothly and customers have pleasant experiences.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

+ Support Director of Operations in executing major events by directing, managers, supervisors, as well as union and non-union employees

+ Preserve and execute excellent levels of internal and external customer service

+ Maintain a strong presence on the floor during events to oversee execution of plans and services

+ Work closely with clients before and during events to ensure their needs are met

+ Enforce food service sanitation and safety, food handling procedures

+ Coordinate with other departments including culinary, sales, operations, housekeeping, and any other division in order to solve problems and meet client expectations

+ Responsible for guiding and training food service managers

+ Work with managers and Scheduling Department regarding proper staffing levels for events

+ Participate in recruitment for union and non-union positions

+ Effectively manage and discipline employees in accordance with ASM Global policies and progressive discipline as out lined in appropriate CBA

+ Managing any conflicts or service issues with managers and employees

Supervisory Responsibilities

Managing Food and Beverage Managers, Union Catering Staff, and on-call employees

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

+ Minimum 5-8 years of proven experience in a high level food and beverage managerial role.

Skills and Abilities

+ Ability to work all shifts including nights, weekends and holidays as needed

+ Good written and verbal communications skills

+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

+ Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

+ Ability to execute instructions furnished in written, oral, or diagram form.

+ Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Proficiency with MS Word, MS Excel, and POS Proficient. MICROS experience a plus

Other Qualifications

Prior hotel and convention experience a plus

Familiarity working with unions and an understanding of CBA rules

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Salary Range: $80,000-$90,000

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.