• AI Research Scientist

    Zoom (CA)


    What you can expect​

     

    Be part of a team whose focus is to solve cutting edge AI problems and implementation that constantly advance the state-of-the-art. You will be working across various AI/LLM areas including GenAI, and other interesting challenges that are stimulating at Zoom's scale. Will work on LLM applications/integration and tuning for the Zoom major products.

     

    About the Team

     

    With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

    Responsibilities

    Evaluating Artificial Intelligence function. LLM prompt engineering.

     

    Supporting AI model optimization.

     

    Building and deploying state of the art GenAI use cases.

     

    Building pipelines to consume the various data source for AI services.

     

    Building metrics, dashboards to measure both AI and system performance.

     

    Working closely with the research teams to build required tools and services to make them productive.

     

    Working closely with the product and operations teams to integrate ML services seamlessly into the products.

     

    Working closely with various teams on data acquisition, cleanup and related tooling.

     

    What we’re looking for

     

    Have a relevant expertise in Computer Science, Artificial Intelligence, Machine Learning, or related STEM field.

    Essential

    Have 5+ years work experience.

     

    Have coding skills in Python, C/C++, or Java.

     

    Experience with LLM tuning, prompt engineering.

     

    Experience with one or more of the following: Natural Language Processing, text understanding, classification, ranking systems or similar

     

    Have a solid comprehension of AI concepts, algorithms, and frameworks (e.g. TensorFlow, PyTorch).

     

    Have knowledge about software development best practices and version control systems (e.g. Git).

     

    Have troubleshooting and debugging skills.

     

    Ways of Working

     

    Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

     

    Benefits

     

    As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information

    Salary Range or On Target Earnings:

    Minimum:

    $127 700,00

    Maximum:

    $255 400,00

     

    In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

     

    Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

     

    We also have a location based compensation structure; there may be a different range for candidates in this and other locations

     

    At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

    Anticipated Position Close Date:

    05/14/25

     

    Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

     

    BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

     

    About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

     

    Our Commitment​

     

    At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

     

    If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

     

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