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Works from a multi-line centralized communication center, offering triage and health information to patients by prioritizing incoming calls based on clinical acuity. Responsible for assessing the needs of the patient, develops a care plan based upon phone triage assessment, and directs patients to the appropriate healthcare provider/facility if required.

+ Schedule:

+ 8-10 hour shifts

+ As Scheduled between 7:00 am - 10:30 pm

+ Every other Weekend & Holiday

+ Note: this is Not a Remote/Work-From-Home opportunity.

Responsibilities:

+ Provides patient education regarding disease management and medications, and anticipatory guidance and counseling.

+ Provides healthcare recommendations based on assessment of patient needs using approved protocols.

+ Processes prescription refills

+ Know and follow all organizational/departmental policies/procedures

+ Assesses patients by eliciting a focused health history.

+ Documents accurately all call inquiries, communicating complex triage calls with Director and/or physician and takes verbal orders.

+ Assists with statistical data collection

+ Assume responsibility for personal development and education.

+ Provides healthcare information to patients through telecommunications media using the nursing process.

+ Communicates with other departments and pharmacies regarding patient needs, as necessary.

+ Orders labs/testing and schedules appointments with the office as needed

+ Certificate in Nursing required.

+ 3 years of experience as a Staff RN required.

+ EPIC Experience preferred.

+ Please note, this this is Not a remote or work-from-home position.

Licensure, Certifications, and Clearances:

+ Act 34

+ Cardiopulmonary Resuscitation (CPR)

+ Registered Nurse (RN) - Registered Nurse licensure in the Commonwealth of Pennsylvania required

+ *Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.

UPMC is an Equal Opportunity Employer/Disability/Veteran