• Help Desk Specialist

    Kaizen Approach, Inc (Linthicum, MD)


    Are you ready to make a meaningful impact with a company that values your technical ambition? We are seeking a Help Desk Specialist to support our mission-focused customer by providing vital technical and administrative IT support. In this role, you will deliver Tier 1 assistance to end users, troubleshoot issues, and utilize technical directories and virtual applications to ensure smooth operations. This opportunity will challenge your problem-solving skills, provide access to IT focused teams, and interface with government personnel. Join us and experience a company where your contributions truly make a difference!

    Requirements:

    + Experience troubleshooting general IT related issues

    + Good communication and writing skills

    + Familiarity with Networking (LAN/WAN) terminologies

    + Familiarity with basic hardware terminologies

    + Ability to respond to mission critical needs on an on-call basis (10%)

    + High School diploma or GED

    + Active TS/SCI clearance with Polygraph

    Highly Preferred:

    + Familiarity with COTS and GOTS applications

    + Experience providing Tier 1 or Tier 2 Help Desk support

    + Experience troubleshooting through technical directories and virtual resources

    + A Bachelor’s degree (or equivalent) in a technical discipline from an accredited college or university

    Salary Range:

    A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.

     

    The expected salary range for this position is: $55,000.00 - $65,000.00

     

    About Kaizen Approach

     

    At Kaizen Approach, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. With 4 weeks of PTO, 11 holidays, gifted 401k, profit sharing, and paid training, we’re committed to your growth and happiness—both at work and beyond!

     

    Kaizen Approach is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.