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911 Call Taker (MVRDA)

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911 Call Taker (MVRDA)

Salary

$19.28 Hourly

Location

Las Cruces, NM

Job Type

Full-time Regular

Job Number

9004 05-25 EN

Department

MVRDA Operations

Opening Date

05/06/2024

Closing Date

5/21/2025 11:59 PM Mountain

+ Description

+ Benefits

+ Questions

Nature of Work

Application review will be conducted as determined by the Mesilla Valley Regional Dispatch Authority (MVRDA).

Fulltime, regular, non-exempt position with the Mesilla Valley Regional Dispatch Authority (MVRDA). Fulltime, regular, non-exempt positions are eligible for MVRDA sponsored benefits.

Position is the first step in the progression to 911 Telecommunicator (Dispatcher) with Mesilla Valley Regional Dispatch Authority. Potential pay increase to $21.22-$21.72/hour may be offered after successful completion of training and demonstration of benchmarked performance.

Works in an office environment with no notable environmental factors. Light physical work with frequent use of a computer. Position involves competing demands such as strict deadlines, multiple tasks, exposure to confidential crime information and required overtime.

Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug pre-employment screening, hearing examination and a criminal background investigation in accordance with applicable State and Federal regulations and Mesilla Valley Regional Dispatch Authority policies.

Qualified applicants will be notified of a mandatory pre-employment orientation date and time.

Expected dates of the recruitment:

Interviews will be held on the week of June 9, 2025

Start date for position will be June 30, 2025

All trainings and certifications will be obtained in-house through MVRDA.

THE PAY RATE FOR THIS POSITION WILL INCREASE TO $20.25, EFFECTIVE JULY 13, 2025.

For more information, please contact Lizett Lopez at 575-647-6801 or [email protected].

Duties and Responsibilities

• Operates radio broadcasting and receiving equipment, computer and teletype equipment. Must speak clearly, work under stress and make decisions.

• Operates communications equipment to receive incoming calls for assistance. Dispatches personnel and equipment to scene of emergency.

• Operates telephone console, questions caller to determine the nature of the problem in addition to type and number of personnel and equipment needed in accordance with prescribed procedures.

• Scans status charts or computer screens to determine available resources.

• Monitors alarm systems, operates a two-way radio to dispatch user agency emergency personnel and equipment.

• Relays instructions.

• Types commands on computer keyboard to update files and maintains logs.

• Tests communications and alarm systems to ensure serviceability; may activate alarm systems.

• May provide pre-arrival instructions to caller and generally acts as a central point for information.

• Works rotating shifts (i.e. Shift Work) with mandatory overtime.

• May be exposed to belligerent or irate callers.

• Other duties as assigned by the Training Supervisor.

Minimum Qualifications

Equivalent to a high school diploma. Prefer one (1) year experience in communications operations, preferably as communications clerk, call taker, or dispatcher. Experience in use of computer terminal and/or multi-line telephone systems desirable. 30 words per minute typing proficiency. A combination of education, experience, and training may be applied in accordance with MVRDA policy.

Form DD-214 Honorable Discharge, if applicable, and valid NM Class D Driver’s License or equivalent issued by another state, as a requirement for various certifications. Position requires an acceptable driving record in accordance with MVRDA policy.

NMLEA Police Radio Dispatch Certification, NMCIC and NCIC Certification, Emergency Medical Dispatch (EMD) Certification, American Red Cross CPR Certification (All required certifications will be obtained during initial training session except for the NMLEA Police Radio Dispatch Certification which must be obtained within 12 months of hire date).

Knowledge, Skills, and Abilities

Basic Computer and record keeping skills. Adult level training and professional reading and writing abilities. Strong interpersonal skills and the ability to work independently with minimal supervision. Ability to operate radio broadcasting and receiving equipment, computer, and teletype equipment, and to operate a multiple telephone console. Must speak clearly, work under stress and make decisions. Bilingual (English/Spanish) is preferred. Ability to work with co-workers and the public in a respectful, courteous manner including belligerent, irate, distressed, or anxious callers. Overtime is mandatory and shift work is required.

To view a summary of benefits offered by the City of Las Cruces,

Benefits - Home (https://citylc.sharepoint.com/sites/Benefits)

01

I understand and accept that the position I am applying for is with the Mesilla Valley Regional Dispatch Authority (MVRDA) and not the City of Las Cruces. If hired, I will be a MVRDA employee and not a City of Las Cruces employee.

+ Yes

+ No

02

I understand and accept that in order to be considered for this position, I must successfully pass a pre-employment drug screening, hearing examination and a criminal background investigation.

+ Yes

+ No

03

I understand and accept that a condition of employment for this position will include shift work, irregular working hours and mandatory additional hours.

+ Yes

+ No

04

Do you have, at a minimum, the required high school diploma or equivalent (GED)? (If you fail to include this information under the education section of your application, you may be disqualified from the process.)

+ Yes

+ No

05

Do you have a valid Driver's License? (Driver's license is a requirement for various certifications.)

+ Yes

+ No

06

If you answered "yes" to the previous question above, please indicate the type of license, license number, expiration date, any restrictions or endorsements, and the state that issued the license. If none, type N/A.

07

Do you type a minimum of 30 words per minute or more?

+ Yes

+ No

08

Do you have experience in operating a computer terminal?

+ Yes

+ No

09

Do you have experience operating a multi-line telephone system?

+ Yes

+ No

10

This position has a preference of one (1) year experience in communications operations; preferably as a Communications Clerk, Calltaker, or Dispatcher. Select from the options below, your years of experience.

+ Less than one (1) year experience

+ One (1) to two (2) years experience

+ More than two (2) years experience

Required Question

Employer

City of Las Cruces

Address

Phone

575-528-3100575-528-3100

Website

http://www.lascruces.gov

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