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OPERATIONS ANALYST II - 71000546

Date: Mar 5, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 844313

Agency: Department of Law Enforcement

Working Title: OPERATIONS ANALYST II - 71000546

Pay Plan: Career Service

Position Number: 71000546

Salary: $46,350.00

Posting Closing Date: 05/10/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

OPERATIONS ANALYST II

CRIMINAL JUSTICE INFORMATION SERVICES

FIREARM ELIGIBILITY/FIREARM PURCHASE

Open-Competitive Opportunity

POSITION SUMMARY:

Under the direct supervision of the Senior Management Analyst Supervisor (SMAS) within the Firearm Purchase Program (FPP), this position is responsible for the review and advanced analysis of criminal history records to determine eligibility for the purchase and possession of firearms as authorized by Florida Statute. This position is also responsible for training internal and external customers, critical review of transactions for discrepancies, and quality control of transaction evaluations. This independent work assists management in the coordination of assignments that are complex in nature and very broad in objective with the integration of diverse functions. The duties require independent planning of objectives and priorities, which may result in analysis and recommendation of changes in policies, rules and regulations. This position must meet and maintain Florida and National Crime Information Center certification as required, and it is responsible for maintaining the security and integrity of data housed within department databases.

DUTIES & RESPONSIBILITIES:

Specific duties include:

+ Evaluating firearm transactions by analyzing criminal justice information in Firearm Eligibility System (FES) in a timely, efficient, and accurate manner and process transactions in accordance with state and federal law;

+ Accurately submitting transactions requiring research through Computerized Criminal History (CCH) workflow;

+ Acting as a lead analyst on transactions, consulting with leadership to resolve difficult, unusual, or questionable transactions or as required by policy and procedure;

+ Evaluating workflow cases to ensure quality control of information submitted through CCH workflow;

+ Assessing/analyzing and makes recommendations to resolve issues and problems within the Section/Bureau/Division;

+ Assisting with the Bureau's statistical duties by preparing and updating written reports, charts, letters, memoranda, procedural manuals, and other documentation in accordance with Department/other guidelines;

+ Providing quality assurance on completed firearm-related transactions, instituting methodology for identifying and reporting discrepancies caused by internal or external means. Takes practical action to correct discrepancies or escalate them as necessary;

+ Managing firearm dealer accounts and serves as the liaison between FEB and OFM by creating and updating their accounts in various databases;

+ When assigned to answer telephone requests or work in the queue, logging onto the system promptly and remains logged in and processing requests unless on a pre-defined break or otherwise directed by management; and

+ Acting as a primary point of contact on the dealer technical assistance line to assist firearm dealers and agencies in a professional, courteous, and calm manner at all times.

KNOWLEDGE, SKILLS & ABILITIES:

+ Knowledge of the criminal justice system;

+ Knowledge of office and administrative principles and practices;

+ Knowledge of the methods of data collection;

+ Knowledge of the principles and techniques of effective communication;

+ Knowledge of the FCIC/NCIC, III, CCH, and NICS information systems;

+ Knowledge of customer service etiquette and ability to apply effectively;

+ Ability to communicate effectively verbally and in writing;

+ Ability to read and interpret law enforcement data, Florida Statutes, Commission Rules, and Divisional Policy and Procedures;

+ Ability to use internal and external resources to perform research;

+ Ability to develop and apply instructional curriculum to train others in the use of law enforcement data;

+ Ability to utilize problem-solving techniques;

+ Ability to work independently;

+ Ability to plan, organize and coordinate work assignments;

+ Ability to establish and maintain effective working relationships with others;

+ Ability to apply rules, regulations, policies and procedures relating to the purchasing process; and

+ Ability and flexibility to adapt quickly and efficiently to changes in procedures and organizational priorities.

Note: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BASE SALARY:

+ $ 46,350.00

HOW YOU WILL GROW:

FDLE recognizes the importance of growth and success while fostering a family-oriented work environment. We encourage our members to seek opportunities for professional growth through training, team building, and mentoring. Our four Fundamental Values of Service, Integrity, Respect and Quality will guide you as you embark on a lifelong career at FDLE.

OUR SALARY & BENEFITS:

Starting salary will be the minimum of the class pay range, unless otherwise dictated by FDLE’s pay policy. FDLE is a State of Florida Employer and offers a comprehensive benefits package, including:

+ State of Florida Tuition Waiver Program;

+ Paid holidays, vacation and sick leave;

+ HMO and PPO health insurance options with premiums starting as low as $50 per month;

+ $25,000 in automatic life insurance coverage;

+ Multiple supplemental insurance options including: dental, vision, disability and more;

+ Paid maternity leave and parental leave following the birth or adoption of a child;

+ Pension and investment retirement plan options; and

+ Tax deferred medical and child care reimbursement accounts.

ABOUT OUR AGENCY:

The Florida Department of Law Enforcement (FDLE) employs more than 1,900 members statewide – either at headquarters in Tallahassee or in one of seven regional operations centers (ROCs). Our mission is to promote public safety and strengthen domestic security. Click here (http://www.fdle.state.fl.us/) for additional information about FDLE.

HIRING PROCESS:

You will be evaluated for this job based on your previous knowledge and experience. Additional reviews may be performed to screen for preferred qualifications, experience and education. Your qualifications will be based on knowledge, skills, and abilities and other elements relevant to this position supported by the information in your application. Qualifying questions will only be credited if verifiable by the information provided on your application including specifically required software/computer skills. You may be contacted to participate in a selection process which may consist of written exercises, work samples, skills tests, interviews, drug screen and fingerprinting. You may be notified by email to participate in a selection process. Failure to reply within a designated timeframe may exclude you from further consideration. Future vacancies may be filled from this position advertisement.

BACKGROUND:

FDLE requires an extensive background process of all recommended applicants. The elements of a background include: financial credit check, criminal history of applicant and applicant’s immediate family or roommates, personal references, employment and education verifications (which includes official transcript(s)), drug screen and fingerprinting. This information will be utilized to make the final hiring decision.

NOTES:

Preference will be given to current FDLE members who have satisfactorily completed at least six months of the probationary period for their current position.

REMINDERS:

+ Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

+ If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be cancelled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida hires only U.S. citizens and lawfully authorized alien workers.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32304

Nearest Major Market:Tallahassee