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The Repair Services Coordinator is responsible for ensuring the efficient movement of service orders within Repair Services and the supporting departments. This requires managing the workflow of a small team of representatives to drive operational success via reporting, planning, analysis and project participation. This position will serve as a liaison between the RS Processors, Repair Services technicians, Lead Technicians, Materials department, RS Management Team and Vault Management as well as other departments across the facility in supporting the SLA’s to our clients.

The Repair Services Coordinator is responsible for ensuring the efficient movement of service orders within Repair Services and the supporting departments. This requires managing the workflow of a small team of representatives to drive operational success via reporting, planning, analysis and project participation. This position will serve as a liaison between the RS Processors, Repair Services technicians, Lead Technicians, Materials department, RS Management Team and Vault Management as well as other departments across the facility in supporting the SLA’s to our clients.

What You'll Do:

+ Proactively organize daily workflow and provide guidance to the Processor Team to ensure timely movement of repair orders.

+ Work with Senior Specialists, Lead Technicians and Management across different departments to quickly resolve order issues and questions to avoid delays.

+ Operate as the initial point of contact for the Processor Team as well as other client facing teams in relation to workflow inquiries and identifying the location of orders.

+ Consistently review and analyze inventory reports to ensure the correct work is moving and provide immediate focus to areas of concern.

+ Develop and maintain reports to provide insight into volume and service performance.

+ Analyze production and workflow data to proactively identify bottlenecks and opportunities for process improvements.

+ Participate in special projects and/or provide coverage during absences of Repair Services Representatives.

+ Ad hoc reporting as needed.

Required Qualifications:

+ Strong analytical and problem-solving skills.

+ Microsoft Office: Advanced Excel skills (Pivot tables, Vlookup)

+ Detail oriented and extremely well organized

+ Ability to prioritize and work in a highly dynamic environment and meet strict deadlines

+ Strong interpersonal and communication skills; strong English language usage with professional writing skills.

+ Undergraduate degree with 1-3 years of relevant work experience

Preferred Qualifications:

+ Experience working in an operations, technical. or luxury retail environment

+ Knowledge of Business Objects, JD Edwards and the AS400 system

+ Prior supervisory experience

+ Proactively organize daily workflow and provide guidance to the Processor Team to ensure timely movement of repair orders.

+ Work with Senior Specialists, Lead Technicians and Management across different departments to quickly resolve order issues and questions to avoid delays.

+ Operate as the initial point of contact for the Processor Team as well as other client facing teams in relation to workflow inquiries and identifying the location of orders.

+ Consistently review and analyze inventory reports to ensure the correct work is moving and provide immediate focus to areas of concern.

+ Develop and maintain reports to provide insight into volume and service performance.

+ Analyze production and workflow data to proactively identify bottlenecks and opportunities for process improvements.

+ Participate in special projects and/or provide coverage during absences of Repair Services Representatives.

+ Ad hoc reporting as needed.

The hiring range for this position ranges from $28 - $38 per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

**Job Identification** : 61217

**Job Category:** : Supply Chain & Logistics

**Assignment Category** : Regular Full-time

**Remote Positions** : No

**Professional Experience** : Minimum 3 Years

Equal Opportunity Employer