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Case Manager (CV42-1) - Reentry Services Division

Case Manager

Support transformation. Empower change. Coordinate compassionate care.

Volunteers of America Delaware Valley is seeking a Case Manager to join our treatment team within the Community Housing and Supportive Services and Behavioral Health and Reentry Services divisions. The Case Manager plays a key role in supporting individuals in achieving stability, independence, and long-term success by developing client-centered service plans and linking individuals to essential community resources.

This is a direct-service role ideal for compassionate professionals with strong organizational skills, experience in human services, and a desire to support special populations, including justice-involved individuals and the unhoused.

What You’ll Do:

+ Conduct initial client intake, orientation, and risk/needs assessments using approved agency tools

+ Develop, implement, and regularly update individualized service plans

+ Monitor client progress and ensure compliance with treatment, housing, and programmatic goals

+ Facilitate regular case management sessions and group programs addressing key life domains

+ Serve as a liaison between program, funding sources, and community organizations

+ Link clients to essential services, including medical care, education, employment, and housing

+ Prepare all required documentation and reports in compliance with agency and funder standards

+ Support discharge planning to ensure continuity of care

+ Participate in treatment team meetings and contribute to collaborative decision-making

+ Conduct recreational coordination, medication monitoring, and advocacy as required by site

+ Attend court hearings or act as a liaison as assigned

+ Addendum-Specific Responsibilities (Based on Location): Agape House, Amani House, Aletha R. Wright, Anna Sample, Eleanor Corbett House: Focus on community liaison, client advocacy, and recreational access

+ Station House: Emphasis on financial skills education, health advocacy, credit building, housing liaison work

+ ISSI and Step Down: Ensure medical needs and medication compliance are consistently managed

What You Need:

+ Bachelor’s Degree in Human Services or a related field preferred; transferable experience will be considered

+ Experience with underserved or special needs populations is highly valued

+ Excellent verbal and written communication skills

+ Strong ability to manage documentation and meet deadlines

+ Basic computer literacy

+ Valid driver’s license and ability to meet agency driver standards

+ Bilingual abilities are a plus

+ Must be able to pass criminal background check

Why This Role Matters:

As a Case Manager, you provide the stability, structure, and support necessary for vulnerable individuals to overcome barriers and successfully transition to independent living. You’re not just managing cases—you’re transforming lives.

EEO of "Individuals with Disabilities" and "Veteran Status"/AA