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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

+ Position Summary: Performs a variety of support functions for the Lab. Specializes in phlebotomy and full patient registration, as well as other specimen preparation and collection duties. Maintains required competency skills in the areas of expertise required for the specific work area. Patient care includes care to patients in the following age groups: adult 19 through 64 years , and geriatric 65 years and above .

+ Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:

+ Performs core functions as needed on a regular basis.

+ Monitors and contributes to the performance evaluation of staff. Interacts with Supervisor Manager to resolve performance problems.

+ Interacts with Laboratory, Laboratory Testing, physician office staff, and extended care facility staff to resolve incidental problems or concerns. Reports these to Director, Manager or Supervisor as indicated by nature of the problem. Implements or assists in implementing solutions. Documents problems and issues on appropriate forms.

+ Keeps abreast of daily workload of the department and effectively adjusts staff schedule to balance and expedite the workflow for maximum productivity.

+ Monitors and reports team behaviors and performance to the Supervisor or Manager regularly with supportive documentation. Dissolves crisis situations within the team in a calm and effective manner.

+ Keeps Supervisor or Manager informed of potential problems concerning operations and conflicts or issues among staff and or with extended care facility clients.

+ Assists management in evaluating, changing, developing, and implementing processes to provide ongoing customer service improvements.

+ Complies with customer service standards.

+ Maintains working knowledge of clinical information systems as well as front end registration processes.

+ Performs additional job functions appropriate to area as necessary.

+ The following duties are considered secondary to the primary duties listed above:

+ Instructs employees, students, and cross-trainers in area of expertise. Documents training.

+ Coordinates orientation programs for new employees.

+ Within a team setting, develops working and on-call schedules and job assignments.

+ Assesses equipment failure, performs troubleshooting operations, and initiates maintenance or service requests via electronic forms.

+ Prepares departmental time and attendance for managerial approval.

+ Monitors and maintains departmental supplies with sensitivity to the budget.

+ Other duties as assigned.

Responsibilities:

Minimum Required Qualifications:

+ High School Diploma or General Equivalency Degree GED .

+ Licensure as a Phlebotomy Technician, PBT ASCP or 3 years phlebotomy experience if performing phlebotomy duties.

+ Valid PA Driver’s License for travel to other facilities.

+ Three 3 years of lab experience.

+ CPR certification within three 3 months of hire.

+ Ability to type.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 266888