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RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Verifies patient identification, and updates electronic health record with patient’s name, date of birth and chief complaint.

• Performs and coordinates administrative and clerical support functions to facilitate delivery of effective and efficient patient care on the unit/department.

• Fulfills duties of a PBX operator “after hours.” Relays and expedites incoming, outgoing, and interoffice calls for the department and hospital. Functions as the communication center for security, team leaders, supervisors, physicians, and plays a key role in emergency response communications.

II. TYPICAL PHYSICAL DEMANDS:

• Seeing, hearing, speaking, finger dexterity.

• Continuous: stooping/bending; reaching above, at, and below shoulder level.

• Frequent: lifting and carrying weight up to 15 pounds, standing, sitting.

• Occasional: walking, lifting usual weight up to 50 pounds.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

• May be exposed to unpleasant elements (accidents, injuries, and illnesses). Contact with patients under a wide variety of circumstances.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent.

• Medical terminology certificate preferred.

B. EXPERIENCE:

• Six (6) months experience as a ward clerk, unit secretary, patient registrar, or comparable healthcare position; OR successful completion of a medical terminology course with six (6) months of customer service or clerical experience.

• Experience to demonstrate the following:

o Good verbal and written communication skills in English.

o Good interpersonal skills and telephone etiquette.

o Knowledge and skills in use of general office equipment.

o Ability to work under changing situations and interruptions.

o Ability to maintain highly sensitive, confidential material according to HIPPA Privacy Rule requirements.

Equal Opportunity Employer/Disability/Vet