• Call Center Manager

    Luxury Bath Technologies (Phoenix, AZ)


    Call Center Manager – Home Improvement Industry (Phoenix, AZ)

     

    We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

     

    We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

    Responsibilities:

    + Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service

    + Recruit, train, and develop team members to meet and exceed performance goals

    + Monitor KPIs and implement strategies to improve conversion rates and productivity

    + Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention

    + Maintain high standards for call quality and compliance

    Qualifications:

    + Minimum 3+ years of call center management experience (home improvement industry a plus)

    + Proven track record of achieving/exceeding sales and service metrics

    + Strong leadership and coaching skills

    + Excellent communication and organizational abilities

    + Tech-savvy; familiarity with CRM systems and reporting tools

    What We Offer:

    + Competitive salary + performance bonuses

    + Medical, dental, vision, and life insurance after 60 days

    + AFLAC coverage available

    + Paid time off and holidays

    + A collaborative team culture with opportunities for advancement

     

    If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

     

    To apply: Send your resume and a brief cover letter or apply here.

     

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