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POSITION SUMMARY

Provides administrative support relevant to service contract administration. Interacts effectively and respectfully with customers.

What you’ll do:

1. Enters service contracts into system. Ensures each customer’s account information is

correctly updated and entered.

2. Schedules and documents tasks for assigned service contracts. Follows up on

recommendations and ticket completion, coordinates any purchased materials or subcontracts as required.

3. Identifies and coordinates open and upcoming work with team supervisors. Monitors schedule and reports as appropriate. Sends out reports on completed work on a timely

basis.

4. Monitors work performed against contract terms, communicates with customers to ensure

work performed meets expectations, escalates to supervisor as needed.

5. Ensures that records and systems are updated, and contract agreements are filed

properly.

6. Prepares and distributes invoices to customers on a timely basis. Monitors customer

accounts for payment and assist with collection of payment as needed.

7. Responds to customer inquiries or concerns. Resolves or escalates as appropriate.

8. Supports contract renewal process. Communicates upcoming renewals and document

renewals.

9. Set up warranty contracts. Meets with construction team to obtain warranty terms and service team will review the warranty dispatch.

10. Performs additional tasks in support of the service administration team as needed.

What you’ll need to be successful:

• Knowledge of service process

• Good organizational skills and attention to details

• Good verbal and written communication skills

• Good customer service skills and ability to resolve issues

• Proficient in Microsoft Office

What you bring to the table:

• High School Diploma or equivalent

• Two (2) years of relevant experience

YOU Matter

The Brandt Companies were created under the leadership of Barry Moore and Mark Zilbermann in an ever-expanding quest to provide our clients with on-time, in-budget construction service, complete commissioning assistance, and long-term facilities maintenance. We expanded into HVAC service and full-service MEP operations. In the 2010s, Brandt established the industrial division focusing directly on the unique needs of industrial clients. Expanding on the growing industrial market, Brandt acquired Hilbig Services in 2018.

BRANDT TODAY

In 2022, Brandt was acquired by Southland Industries (https://southlandind.com/) . This acquisition aligned with Brandt’s goal to become a truly national company that can better serve our customers, increase our industry influence towards more collaborative delivery approaches, and create additional opportunities for our employees.

With offices in all of the major Texas cities and over $700 million in annual revenues, Brandt has established itself as the largest mechanical, electrical, and plumbing contractor (https://brandt.us/mep-construction-services/) in the state. With in-house capabilities that start with build/design, construction and commissioning and end up in service, Brandt works every day to provide the solutions and service to meet your ever-changing needs.

PEOPLE FIRST: BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you!  At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job.  We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.

If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then  **JOIN**  our team and become a part of an organization that values  **PEOPLE** ,  **SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.**

Benefits:

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:

+ 401(k) Plan

+ Competitive Pay

+ **Medical, Dental, Vision Insurance**

+ Term Life, AD&D Insurance, and Voluntary Life Insurance

+ Disability Income Protection Insurance

+ Pre-tax Flexible Spending Plans (Health and Dependent Care)

+ Holidays/Vacation/Personal Time/Life Events Leave

+ Numerous training opportunities and company-paid membership for professional associations and licenses

For more information on Southland Industries, please visit our website: ** Southland Careers (http://southlandindcareers.com/) ** or on ** Facebook (https://www.facebook.com/SouthlandInd) ** or ** LinkedIN (https://www.linkedin.com/company/22132?trk=tyah&trkInfo=tarId%3A1408634606883%2Ctas%3ASouthland%20industries%2Cidx%3A2-1-4) ** 

To hear what our employees are saying about working at Southland Industries, check out our Culture site - **Explore Our Culture (https://southlandind.com/culture)**

Southland Industries and all its subsidiaries are an  **Equal Opportunity Employer ** and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

**All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. **

**We are not able to offer sponsorship of employment at this time**

If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.

Required Skills

Required Experience