• Sales Support Product Specialist - Merchant…

    Deluxe (Fort Worth, TX)


    This is a HYBRID opportunity at 100 Throckmorton Street, Fort Worth, TX 76102

    WHO YOU ARE:

    Are you resourceful? Do you enjoy being a subject matter expert and sharing knowledge with others? Do you have a curious nature and want to know why and how?

    ABOUT US:

    Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.

     

    Follow us on LinkedIn (http://www.linkedin.com/company/deluxe/posts/?feedView=all)

    RESPONSIBILITIES:

    The Sales Support Product Specialist plays a crucial role in assisting sales teams by identifying and recommending the most suitable products from our suite. You will conduct product training sessions and demonstrations for merchants and partners.

     

    + Become and maintain the status of Subject Matter Expert on all products offered. This knowledge is obtained by a combination of hands-on analysis of the product, training from Deluxe Product and direct discussion with product vendors

    + Spend time understanding all of the products offered including functionality, usability, pricing, as well as support and fulfillment nuances

    + Ensure operational readiness for new products and features

    + Lead demos and training sessions

    + Collaborate with the marketing to create content for flyers, brochures, and sales sheets as well as web and social media content

    + Support sales with solutioning merchants using the optimal product from our product suite

    + Apply knowledge of product functionality, and pricing to real world use cases

    + Create training to produce content to ensure sales understands all aspects to effectively sell a product. This includes use cases, functionality, boarding/installation, support, pricing and marketing resources

    + Ensure operational readiness when new products are launched in the organization

    + Enable a smooth application and boarding/installation process that is understandable to our sales force for any given product

    BASIC QUALIFICATIONS: (Required)

    + Bachelor’s Degree AND 5 years relevant experience; OR HS/GED AND 9 years relevant experience

    + Must be 18 years of age or older

    PREFERRED QUALIFICATIONS: (Desired but not required)

    + 3 years’ experience in product-oriented sales, support, or technical knowledge

    + Experience in payment industry, sales support, and/or product management

     

    Benefits

     

    In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

     

    + Healthcare (Medical, Dental, Vision)

    + Paid Time Off, Volunteer Time Off, and Holidays

    + Employer-Matched Retirement Plan

    + Employee Stock Purchase Plan

    + Short-Term and Long-Term Disability

    + Infertility Treatment, Adoption and Surrogacy Assistance

    + Tuition Reimbursement

     

    These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

     

    Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

     

    Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

     

    Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .