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Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.

As a Senior SQPE Specialist, you will direct patient experience work, demonstrating expert-level competencies in quality review and accountability, safety, leadership and integration and population health and care transitions. You will also guide and coach caregivers in SQPE practices, ensuring each person feels fully capable of providing patients with the care they have come to expect from Cleveland Clinic. While you may not interact with patients directly, your efforts will leave a positive, lasting impression - from the moment they enter the facility to the time they return home.

A caregiver in this position works days from 8:00AM - 5:00PM, with flexibility to start occasionally at 7:00AM.

A caregiver who excels in this role will:

+ Direct performance improvement regarding SQPE across an Enterprise service line, market or submarket.

+ Act as an accountable partner to executive and clinical leadership within their areas of responsibility.

+ Understand and implement elements of performance as outlined by regulations, bylaws and rules and regulations established by the medical caregivers.

+ Act as the primary resource for caregivers to facilitate overall operations of programs.

+ Develop meaningful quality assurance activities with executive and clinical leadership to establish when a deviation in standard practice has occurred.

+ Analyze performance data, develop and implement improvement strategies and apply structured problem-solving approaches.

+ Act as a consultant in educating and evaluating clinical and support department caregivers regarding quality management regulations and standards of care.

+ Support medical caregiver quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.

+ Develop and assure processes to monitor performance, identify where intervention is needed and lead change to drive and sustain improvement.

+ Incorporate regulatory and accreditation standards into improvement activities around SQPE.

+ Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan and others as required by governance.

+ Incorporate enterprise priorities, regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.

+ Facilitate dashboard reviews, data analysis and decision-making from data.

+ Identify and address root causes to lead to sustainable improvement.

+ Lead improvement projects to the desired key result role modeling the Cleveland Clinic Improvement Model.

+ Manage stakeholder relationships, project risks and project changes.

+ Research and apply best practices within and outside the organization.

+ Manage change to ensure the adoption and sustainment of quality improvement.

+ Build relationships with project teams, medical caregivers and other clinical and non-clinical stakeholders, executive leadership, and sponsors.

+ Coach complex improvement teams to success with their quality improvement projects at the local, market and Enterprise level.

+ Coach high reliability principles and error prevention strategies.

+ Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.

+ Apply common cause analysis identification to safety events.

Minimum qualifications for the ideal future caregiver include:

+ Master's Degree in Nursing, Healthcare Administration, Business, Engineering or a related field and eight years of related experience with SQPE and performance improvement programs or related healthcare experience OR ten years of related experience OR Master's Degree and five years of clinical experience

+ Experience working with Joint Commission, HFAP or CMS surveys and processes, preferably in a leadership/coordinator role.

+ Certified Patient Safety Professional (CPPS), Certified Professional in Healthcare Quality (CPHQ), Healthcare Accreditation Certification Program (HCAP), Certified Joint Commission Professional (CJCP), Process Improvement Certification, Certification in Infection Control (CIC) OR Certified Patient Experience Professional (CPXP)

+ In-depth knowledge of patient safety best practices, Joint Commission standards and conditions of participation

+ Current licensure as a Registered Nurse (RN)

Preferred qualifications for the ideal future caregiver include:

+ Additional certifications

+ Clinical experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Ability to communicate and exchange accurate information.

+ Ability to perform work in a stationary position for extended periods.

+ Ability to work with physical records or operate a computer or other office equipment.

+ In some locations, ability to travel throughout the hospital system.

+ In some locations the ability to move up to 25 lbs.

Personal Protective Equipment:

+ Follow standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $40.48

Maximum hourly: $61.74

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities