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We are looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in offices nationwide. The ideal candidate would have experience working with audiovisual equipment and videoconferencing, as well as previous working in a fast-paced IT Help Desk or corporate IT environment.

Duties and Responsibilities:

+ Triage, diagnose, and provide timely resolutions to technical and nontechnical problems, sometimes in high-urgency situations or requiring hands-on troubleshooting

+ Assist in managing videoconferencing equipment and software, developing a deep understanding of settings, software versions, and equipment use cases

+ Maintain ownership of tickets and problems from inception to resolution

+ Coordinate with IT asset and network teams and end-users to ensure all AV equipment requests are fulfilled in a complete and timely manner

+ Track and manage external tickets with HP, Google, and other vendors, ensuring timely resolution

+ Coordinate with event stakeholders regarding off-site event equipment selection and layout, and tools and techniques for best presenter and attendee experience

+ Provide in-person support and AV vendor management at offsite events as needed

+ Develop and improve company IT self-service catalog

+ Generate how-to documents and video demonstrations, and lead trainings

+ Participate in bi-monthly, off-hours IT maintenance windows to perform intrusive maintenance tasks

+ Some travel locally and nationally to support events, regional offices, and job sites (<10%)

+ Other responsibilities as needed or required

Basic Qualifications:

+ Bachelor’s degree in computer science or related field, or equivalent work experience

+ 3+ years experience providing technical customer service with a focus on audiovisual in a corporate environment preferred

+ AVIXA CTS, Biamp, Crestron, A+, Network+, or other industry certifications preferred

+ At least one year of experience in AV for live events preferred

Essential Knowledge and Familiarity:

+ Fundamentals of audio and video

+ IT basics e.g. subnets, ports, MAC and IP addresses, DHCP, DNS

+ Online meeting platforms including Google Meet, Teams, Webex, Zoom

+ Desktop conferencing peripherals: webcams, microphones, docks and hubs

+ Conference room equipment: HDMI extenders, wireless presentation, microphones and cameras, audio and video switchers and processors, and codecs, TVs and mounts

+ Event/presentation equipment: projectors and screens, wireless microphones, PAs, mixers, confidence monitors, video switchers and image processors, recording equipment and streaming encoders

+ Other Software/Applications: ServiceNow, Powerpoint, Google Workspace

+ Manufacturers: Cisco, Poly, Logitech, Crestron, Atlona, Microsoft, HP, Apple, Google, Screenbeam, Owl Labs

Essential Skills and Abilities:

+ Problem-solving and troubleshooting, using all available resources analytically and creatively in order to solve complex issues and improve practices

+ Strong verbal communication skills, particularly communicating the implications of technology choices with only the necessary amount of technical detail

+ Demonstrate urgency and responsiveness without alarm during stressful situations

+ Excellent time management skills; able to progress multiple projects concurrently

+ Alignment to Clark’s Standards of Excellence: self-motivated; results-oriented; adaptable; team player; accountable; ethical; innovative; resilient; builds relationships; builds people, teams and followership; sets direction and executes

Immediate Development Opportunities:

+ Help manage relationships with vendors and trade partners

+ Participate on multi-disciplinary teams planning and executing live events and meetings

+ Contribute to audiovisual system design for offices around the country

+ Lead and develop training sessions on conferencing software and other equipment

Work schedule:

Monday to Friday 8:30am-5:00pm in our McLean, VA office.

Clark Construction Group is one of the largest building and infrastructure companies in the United States.

Our portfolio spans every major building market, from public to private, corporate to cultural, education to entertainment, and the infrastructure connecting it all – power, transportation, water, and roadways. Since 1906, we’ve been delighting and delivering value to our clients and project partners, providing diverse opportunities for our team, and strengthening the communities where we live.

With offices strategically located across the country, we pride ourselves on being a local builder with national reach.

Learn more about Clark Construction (https://www.clarkconstruction.com/) .

There is a sense of camaraderie that comes with delivering impactful projects as a team. It creates a sense of humility and fosters pride in the work we do. At Clark, we are proud to build what matters, together.

Learn more about careers at Clark (https://www.clarkconstruction.com/careers) .

Find even more opportunities with the Clark Group, our collection of companies – delivering construction and asset solutions for clients across the United States.

Clark Group's capabilities span the entire asset lifecycle – from project development and financing to construction and facility maintenance.

_Asset Solutions_

Altura Associates (https://clark.wd5.myworkdayjobs.com/Altura)

Coda

Edgemoor Infrastructure & Real Estate (https://clark.wd5.myworkdayjobs.com/Edgemoor/)

S2N Technology Group

_Building & Infrastructure_

Atkinson Construction (https://clark.wd5.myworkdayjobs.com/Atkinson)

Shirley Contracting Company

C3M Power Systems (https://clark.wd5.myworkdayjobs.com/C3MExternal)

_Equal Opportunity Employer_

Clark Construction Group, LLC (and its subsidiaries and affiliates) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Clark promotes a drug-free workplace.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).

Clark is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email  [email protected]  or call (800) 655-1330 and let us know the nature of your request and your contact information.

_Authorization to Work_

Applicants must be currently authorized to work in the US on a full-time basis in order to be considered.

Equal Opportunity Employer:

Clark Construction Group, LLC, (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Clark Construction promotes a drug-free workplace.