• Guild - Leave of Absence Specialist Grade 32

    Boston Public Schools (Boston, MA)


    Job Details

    Job ID: 5147807

    Job Description

    Leave of Absence (LOA) Specialist

     

    Union: Administrative Guild Grade: 32

     

    Reports to: Manager/Director of HRIS FTE: 1.0 Hours: 40

    Job Summary:

    Human Resources Information System Specialist will serve as the initial Tier 2 point of contact for BPS employees in providing assistance to help them fulfill their responsibilities, including documenting, tracking, and resolving inquiries in a standardized manner, with the goal of delivering excellent customer service to end-users, including but not limited to supporting all employees, HR Managers, RC Managers, Department Heads, Principals and timekeepers with questions regarding the administration of a leave of absence and or the actual need for a leave of absence. Essential Job Duties/Functions (in no specific order)

     

    - Review, analyze and process request for leave of absence for all employee groups within assigned caseload

     

    - Provides customer satisfaction through effective and timely resolution of inquiries. Ensures requests designated as high priority receive an immediate response or are routed to the supervisor.

     

    - Informs callers about Human Resources policies and procedures with assistance from supervisor as appropriate.

     

    - Researches questions or concerns and escalates issues to appropriate personnel for resolution when appropriate. Makes each interaction a teaching opportunity by promoting future use of online services.

     

    - With supervisory approval, informs the development of instructional documentation such as, but not limited to FAQs and other knowledge management materials. May work with the DoIT/OiiT team to update content on the Hub Help Center site, citywide kiosks, training information, etc.

     

    - Updates job knowledge and skills by participating in educational opportunities, seminars and other similar activities.

     

    - Participates in depositions and grievances related to leave of absence related matters.

     

    - Fulfill request for personnel/medical file copies.

     

    - Support with requests for files for compliance audits.

     

    - Assists with special projects as assigned.

     

    - Updates job knowledge and skills by participating in educational opportunities, seminars and other similar activities.

     

    - Maintains files, records or logs as required.

     

    - Performs related duties as required.

     

    Minimum Requirements (Education/Experience/Skills)

     

    - Three (3) years of full-time, or equivalent part-time, clerical or administrative work in which

     

    the major duties included customer service and/or computer experience in an office environment.

     

    - Knowledge of administrative and clerical practices and procedures for evaluation.

     

    - Knowledge of computer software programs such as Microsoft Office and Google Suite to create and edit

     

    documents.

     

    - Working knowledge of City of Boston’s Human Resources policies, practices and procedures preferred.

     

    - Ability to plan, organize and process a high volume of work in a timely manner.

     

    - Ability to effectively communicate orally and in writing, and to prepare reports and correspondence as

     

    required.

     

    NOTE: City of Boston Residency is required for this Administative Guild Union positon.

    OTHER IMPORTANT FACTORS TO CONSIDER:

    ** Location: Bolling Building (2300 Washington Street, Roxbury,MA 02119)

    ** Schedule: 9:00 AM - 5:00 PM

    ** Position is required to work year round - does not follow the school calendar

    ** No onsite parking (On street and limited lot parking based on lottery)

     

    Position Type: Full-time

     

    Positions Available: 1

     

    Job Categories

     

    Support Staff, Administrative Assistant