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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

+ ​This job is a member of the Information Technology Team within the Information Technology Division.

+ ​Responsible for interacting with business units, technology teams, and the development team in order to design solutions and configure systems based on the functional designs

What you'll do

+ Responsible for supporting Cargo applications, desktop, and mobile devices (scanners/tablets)

+ Engage with enterprise teams and vendors to resolve open incidents in Cherwell

+ Provide support during desktop profile and/or scanner/tablet apk (Android package kit) deployments

+ Interact with Product team to modernize/automate business processes and implement changes within our environment following a DevOps mindset

+ Provide day-to-day business support to include troubleshooting issues, user access maintenance, maintaining support documentation, and collaborating with internal teams to ensure interdepartmental documentation is up to date

+ Maintain and improve Robotic Process Automation (Automation Anywhere) as part of the overall Product support

+ Apply Agile delivery methodology to projects and work assigned

+ Facilitate sessions with business users to gather and document business/data requirements for application solutions and/or use cases for automation

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor's degree in Information Technology or 2+ years equivalent experience/training in application configuration, access management control, and automation

+ 2 years mobility and desktop support functions

Preferred Qualifications- Education & Prior Job Experience

+ 2 years of focused experience with Selenium Automation Anywhere, or Worksoft

+ Experience in Continuous Delivery/Continuous Integration (GitHub, TDD, Automated regression testing)

+ Configuration experience with various software applications

Skills, Licenses & Certifications

+ Ability to articulate and communicate technical issues and solutions to a non-technical audience

+ Strong technical consulting/customer service background, including excellent oral, written, and presentation skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.