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Admissions Manager - Associate Director of Application Processing

POSITION DETAILS

ABOUT JOHN JAY COLLEGE

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

A Carnegie designated Research Institution, the College participates in the doctoral programs of the Graduate Center of CUNY, and offers bachelor’s and master’s degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.

POSITION OVERVIEW

The Office of Admissionsat John Jay College seeks a qualified professional to serve as theAssociate Director of Application Processingto manage the collection and data entry of student information into CUNYFirstand CUNY’sCRM (Customer Relationship Management) software. He/she will also be responsible for processing all new applicants from the review process through first semester enrollment. This position is also responsible for making sure students submit proof of High School graduation.

Duties include, but are not limited to:

+ Data Management: Manage and monitor data integrity, oversee data entry processes, and utilize data analysis tools to identify trends and improve efficiency.

+ Workflow Oversight: Develop and implement standardized procedures for processing applications, documents, and transactions, ensuring timely completion and accuracy

+ Team Leadership: Supervise a team of processing staff, assign tasks, provide training, and evaluate performance.

+ Compliance Management: Ensure adherence to all relevant CUNY and state regulations regarding student records, admissions, and privacy.

+ Reporting and Analysis: Generate regular reports on processing metrics, identify potential issues, and propose solutions to improve efficiency.

+ Customer Service: Respond to inquiries from students, faculty, and staff regarding processing procedures and resolving issues

+ System Administration: Manage and maintain relevant administrative systems and databases used for processing applications and student data.

+ Application Processing: Import and process all CUNY application review files.

+ Data clean-up: At the end of each enrollment cycle, ensure the data is updated based on the student's action (enrolled, defer, cancel, etc)

+ Assist with Enrollment Management projects, data, and reports.

+ Coordinate the design and maintenance of Enrollment Management databases.

+ Work with large complex data sets, including exporting/importing from various sources (including CUNYFirst,(Peoplesoft/Oracle, Hobsons Connect, Hobsons Retain), cleaning data files, and maintaining historical records.

+ Assist with the design, production and administration of survey instruments, analyzing quantitative and qualitative data.

+ Prepare and run reports for internal and external constituents.

+ Work with others in the College community to assure high-quality information and reporting.

+ Perform related duties as assigned.

+ Ability to work nights and weekends, when needed

QUALIFICATIONS

Bachelor's Degree and six years' related experience required.

PREFERRED QUALIFICATIONS:

+ Five-Six years related experience working with CUNYfirst

+ Experience with Hobsons Connect CRMpreferred.

+ The successful candidate will have excellent written and verbal communication skills, the ability to work both independently and in a team-based environment, and the ability to manage multiple priorities while paying attention to detail.

+ Strong knowledge of Hobson’s, PeopleSoft and Microsoft Excel preferred.

+ Must possess knowledge and understanding of enrollment cycle from inquiry through enrollment.

CUNY TITLE OVERVIEW

Manages on- and off-campus recruiting activities at a College or unit.

- Develops and implements marketing strategies and recruitment initiatives

- Manages one or more teams of admissions/recruiting staff, providing supervision, training, and development

- Manages application review processes

- Maintains relationships with selected academic divisions/departments to coordinate recruiting efforts

- Reviews and analyzes the effectiveness of enrollment, recruitment, and marketing strategies

- Performs related duties as assigned.

Job Title Name: Admissions Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

$110,641

Salary commensurate with education and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

If you are viewing the job posting on John Jay College website or in CUNYFirst, please select the "Apply Now" button. If you are viewing the job posting on any other website, please follow the instructions below:

+ Go to www.cuny.edu and click on "Employment"

+ Click "Search job listing"

+ Click on "More options to search for CUNY jobs"

+ Search by Job Opening ID number 29985

+ Click on the "Apply Now" and follow the instructions

Once you have registered or logged in with your user name and password, upload your cover letter, resume, and the names and contact information of three professional references as one document.

CLOSING DATE

The review of resumes begins on May 23 2025

The posting closes on June 6, 2025

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29985

Location

John Jay College