• Practice Coach Office Specialist

    Trinity Health (Ann Arbor, MI)


    Employment Type:

    Full time

    Shift:

    Description:

    **Job Title:** Practice Coach - Office Specialist

    **Location:** Michigan (Local travel required; minimum 50%)

    **Organization:** Trinity Health Alliance of Michigan (THAM)

    **Job Type:** Full-Time

    Position Summary

    Trinity Health Alliance of Michigan (THAM) is seeking a dynamic and highly engaged **Practice Coach - Office Specialist** to join our team. This individual will serve a critical role in supporting physician practices affiliated with THAM by coaching and guiding process improvements that enhance clinical outcomes, patient experience, and operational efficiency.

     

    The Practice Coach works directly with physicians and office staff to implement data-driven strategies that support value-based care contracts and achievement of the **Quadruple Aim** . This position plays a vital role in advancing THAM’s mission and performance by fostering strong relationships and offering tailored, hands-on support to practices across our network.

    Key Responsibilities

    + Coach physician offices to enhance performance on clinical and operational metrics

    + Facilitate quality improvement efforts related to clinical integration, total cost of care, and credentialing

    + Present performance data and collaborate on actionable improvement plans

    + Train and support practice staff on systems, protocols, and best practices

    + Coordinate with THAM teams and leadership to support provider success

    + Maintain accurate tracking, monitoring tools, and engagement documentation

    + Serve as a liaison between practices and payors when necessary

    + Educate practices on THAM tools, resources, and quality reporting systems

    + Support onboarding and education for new providers and staff

    Qualifications

    Education:

    + **Required:** Certified Medical Assistant or Associate’s Degree with a minimum of **5 years of progressive healthcare experience**

    + **Preferred:** Bachelor’s degree in Healthcare Administration or related field

    + Experience with practice coaching, clinical integration, and/or Patient-Centered Medical Home models is strongly preferred

    Skills & Competencies:

    + Exceptional interpersonal, coaching, and communication skills

    + Ability to analyze data and develop actionable insights

    + Strong organizational and time management skills

    + Proficiency with Microsoft Office Suite (especially PowerPoint and Excel)

    + Ability to travel locally to provider sites (at least 50%)

    + Experience with Population Health tools and CRM systems is a plus

    + Demonstrated initiative and adaptability in fast-paced environments

    + Commitment to THAM’s Core Values: Reverence, Integrity, Stewardship, Justice, Safety, and Service to Those Experiencing Poverty

    Working Conditions

    + Fast-paced environment with frequent local travel

    + Requires balancing multiple projects and adapting to shifting priorities

    + Physical demands include walking, standing, sitting, and occasional lifting

     

    Why Join Us?

     

    Trinity Health Alliance of Michigan is a mission-driven organization dedicated to improving care and outcomes for our communities. As a Practice Coach, you’ll make a direct impact on provider performance, patient experience, and healthcare transformation efforts across the state. Be part of a team that values **collaboration, innovation, and compassion** .

     

    **Apply Today** to become part of our purpose-driven network improving lives through better care delivery.

     

    Please completely fill out the application and upload resume.

     

    This is required to be considered, including internal candidates.

     

    Our Commitment to Diversity and Inclusion

     

    Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

    Our Commitment to Diversity and Inclusion

    Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

     

    Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

     

    EOE including disability/veteran