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Manager Customer Service

Location:

Woodstock, CT, US, 6281

Job Category: Sales

Shift: Shift 1

Full Time / Part Time: Full-Time

Job Level: Manager

Approximate Travel: 10%

Job Description:

Summary:

Rogers Corporation is seeking a Customer Service Manager who will be responsible for the delivery of effective and efficient customer services through the management and improvement of the customer service function for our Elastomeric Materials Solutions Division, Position will be based out of our Woodstock CT facility and will oversee the customer service team at that facility as well as our RI and DE facilities. After fully trained, this position will be eligible for a hybird work arrangement which would be 3 days in the office and 2 remote.

Essential Functions:

+ Manage customer service team to ensure a high level of efficiency, effectiveness and service.

+ Manage customer-related services, from pricing through invoicing, as directed by division management for intra-divisional, domestic, and international customers.

+ Manage customer complaint process and ensure timely responses to customers and summary reports to management.

+ Develop and improve departmental systems and procedures to enhance customer satisfaction and productivity.

+ Manage communications and transactions with internal and external stakeholders to achieve customer satisfaction.

+ Perform audits of revenue according to corporate controls.

+ Other duties as assigned.

Qualifications:

+ Bachelor’s Degree. May consider equivalent work experience in lieu of degree

+ 8+ years' experience in a manufacturing sales support and order processing

+ Experience leading or supervising the work of others in multiple locations.

+ Must be able to manage multiple tasks, meet deadlines, and keep track of audit documentation.

+ Ability to create and analyze reports to identify trends, problems and recommend remediation and experience with Material Requirements Planning (MRP) systems

Additional Qualification Details: No additional requirement needed

Who We Are and What We Are All About:

Rogers Corporation makes tomorrow's innovations possible. Help build a cleaner, safer and more connected world with a career at Rogers, where we make tomorrow’s innovations possible. We rely on a talented workforce to develop our cutting edge, market-leading material technologies. Our global team develops innovative specialty materials and components that enable technology in a wide array of high-growth markets. Our customers expect high performance and reliability, so we are always looking for people who can improve processes, get results and represent a best-in-class organization. People are at the heart of all our operations, and we encourage our employees to act with integrity, creativity and excellence to help drive results worldwide.

Why Work for Rogers:

It is our commitment to get “Results, but Results the Right Way.” Rogers offers an exceptional work environment and a value-driven culture modeled by leadership. Employees have access to developmental opportunities as well as top-notch benefits and incentive programs. Come join a winning team!

Rogers Corporation provides equal employment opportunities to minorities, females, veterans and disabled individuals, as well as other protected groups.

About Rogers Corporation:

At Rogers Corporation (NYSE:ROG), we're changing how the world uses technology. We are a global leader in materials technology and manufacturing, producing engineered materials to power, protect and connect our world. With nearly 200 years of materials science and engineering experience, Rogers delivers high-performance solutions that enable global Advanced Electronics Solutions and Elastomeric Material Solutions, as well as other technologies where reliability is critical. Rogers enables the world’s leading innovators to achieve greater performance, speed to market and reliability through our renowned technical solutions support, problem-solving and application engineering capabilities. Rogers delivers market-leading solutions for energy-efficient motor drives, vehicle electrification and alternative energy, sealing, vibration management, and impact protection in mobile devices, transportation interiors, industrial equipment and performance apparel, wireless infrastructure and automotive safety and radar systems. Headquartered in Chandler, Arizona (USA), Rogers operates manufacturing facilities in the United States, China, Germany, Belgium, Hungary and South Korea, with joint ventures and sales offices worldwide. For more information, visit www.rogerscorp.com .