• Seasonal Front Desk Agent

    Marriott (Hilton Head Island, SC)


    Additional Information

    **Job Number** 25077261

    **Job Category** Rooms & Guest Services Operations

    **Location** Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States, 29928 VIEW ON MAP

    **Schedule** Full Time

    **Located Remotely?** N

    **Position Type** Non-Management

    **Additional Information:** This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.

     

    This position will be based at Marriott's Monarch at Sea Pines located at 91 N. Sea Pines Drive, Hilton Head Island, SC.

     

    Where great benefits lead to a life fulfilled.

     

    Competitive Pay

     

    Medical/Dental/Vision/401K opportunities

     

    Travel discounts

     

    Credit Union Membership

     

    Tuition Reimbursement

     

    Professional Counseling & Family Support

    Growth and Development Opportunities

    *Benefit Eligibility will vary by position

     

    Site Specific Perks

     

    On-Site Free Parking or Gate P

     

    Complimentary uniforms including safety shoes

     

    Complimentary bus tickets for Palmetto Breeze

     

    Discounted golf (Heritage Collection at Port Royal and Shipyard)

     

    Cell phone discounts

     

    Fitness center discounts

    As a Guest Services Agent, a typical day will include:

    Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

     

    Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

     

    Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

     

    Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

     

    Answers telephone calls and routes calls to the proper department as applicable.

     

    May be asked to assist with bellman and runner duties depending on facility or location.

     

    Guest Experience and Company Standards

     

    Welcome and greet guests and anticipate and address their needs.

     

    Interact with colleagues and guests professionally and promptly.

     

    Contribute to team goals.

     

    Always follow company policies and safety procedures.

    To Become a Guest Services Agent at MVW:

    Available to work various shifts, holidays, and both weekend days.

     

    Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

     

    Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

     

    Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

     

    Specific job duties may differ by property, size of team, or facility.

     

    Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

     

    Must be available to work weekends, various shifts and holidays

     

    _This company is an equal opportunity employer._

     

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