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Description

Introduction

Do you have the career opportunities as a **Client Liaison** you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Address: 15300 College Blvd, Lenexa, KS, 66219

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Our teams are a committed, caring group of colleagues. Do you want to work as a Client Liaison where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Client Liaison serves as a key contact point for new and existing client accounts. Primary responsibilities include: establish and maintain client relationships through regular telephone contact and periodic site visits , document client interactions and account information in IRL systems, prepare client education materials, monitor client service levels, research and follow-up on client concerns, identify and address trends that may impact client service levels, triage client pricing requests, process client set-up and maintenance requests, and work with organizational resources to respond to client needs.

Field limited to no more that 20% for the following activities: client training on Access IRL ordering/resulting system, and participation at approved client meetings.

Position Responsibilities:

+ Provides training of client account personnel on IRL software, interfaces, specimen collection, submission, and billing processes.

+ Is proficient in and serves as a subject matter expert for the Access IRL client application system for ordering and result retrieval.

+ Assists the organization in the definition and development of new products, services, or functionality to meet client needs.

+ Provided on-call support for client accounts

+ Assists in the maintenance of Access IRL system access for client account personnel

+ Attends approved client account meetings as requested and conducts presentations as needed. No more than 20% of time in the field.

+ Establishes constructive business relationships with client accounts

+ Creates a positive client support experience and builds strong relationships through deep problem understanding, timely resolution or escalation, providing prompt status updates, and handling client interactions with the utmost professionalism.

+ Analyzes client account issues and concerns and is proactive in addressing trends that may impact client satisfaction.

+ Communicates, monitors and prioritizes client requests within the organization. Works effectively across organizational boundaries to resolve client issues and respond to client requests.

+ Documents all client interactions in CRM (Salesforce.com)

+ Is competent and responsible in following safety policies and procedures.

+ Protects sensitive and confidential information; adheres to company policies and standards regarding both privacy & security

+ Maintains required written client records and documentation regarding the status of each account.

+ Prepares weekly/monthly reports

+ Completes assigned courses and training on an annual basis

+ Performs other duties as assigned

EDUCATION:

+ An Associate or Bachelor’s degree in Business, Healthcare, or related field is preferred.

+ However, a high school diploma or GED is required.

EXPERIENCE:

+ One (1) year of experience in the healthcare field is preferred.

HCA Healthcare Laboratory Services is a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories in four HCA Healthcare divisions in Florida. Our core laboratories support over 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Client Liaison opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.