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Description

Are you interested in innovating and influencing to improve the WW seller experience? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end mechanisms to drive progress and increase transparency? If so, the Selling Partner Support Experience team is looking for a Program Manager to build and manage the strategy to consistently measure and improve the experience and quality of seller contacts across all Amazon teams interfacing with sellers.

Third-party sellers represent significant value to Amazon’s online retail customers and Selling Partner Support (SP-Support) drives success for these sellers through a combination of people, processes and services. We drive cross-functional initiatives to improve the consistency and quality of the seller contact experience.

Key job responsibilities

- Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.

- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for seller experience improvements.

- Determine and implement effective Operations solutions quickly, so as to not impede production.

- Plan and manage multiple parallel projects.

- Maximize resource utilization for the greater good of the organization.

- Create, maintain and disseminate project information to stakeholders and senior management.

- Remain flexible to changing priorities and open to new ideas.

Basic Qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.