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Location

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department’s day to day activities.

Responsibilities

+ Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.

+ Attend weekly group pick-up meetings

+ Run group arrivals lists daily for future arrival dates, and no-show reports daily.

+ Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.

+ Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.

+ Report to the Reservations Manager and the Director of Revenue Management.

+ Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.

+ Complete Group Commission Report, after group’s departure.

+ Monitor room type availability daily.

+ Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.

+ Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.

+ Complete competition rate analysis as needed.

+ Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.

+ Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.

+ Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.

+ Assist in completing all fax and email reservations.

+ Research outstanding Travel Agent Commissions for groups.

+ Research and charge for all no-shows, cancelations, and deposits.

Qualifications

+ Knowledge of four-diamond / four-star customer service standards

+ Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)

+ Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)

+ Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)

+ Proficient computer skills on Microsoft Office, Excel, and Word

+ Excellent and professional communication skills

+ Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.

+ Ability to multi-task while working on up to 50-60 future groups.

Job LocationsUS-FL-Amelia Island

Posted Date6 days ago(5/1/2025 4:56 PM)

Requisition ID 2025-122740

# of Openings 1

Category (Portal Searching) Reservations