• Help Desk Analyst II

    Robert Half Technology (Plainfield, IN)


    Description We are looking for a skilled Help Desk Analyst II to join our team in Plainfield, Indiana. In this Contract to permanent role, you will be responsible for providing both onsite and remote support for IT systems, hardware, and software, ensuring seamless operations for end users. This position plays a key role in maintaining and troubleshooting infrastructure components while adhering to organizational standards and security protocols.

    Responsibilities:

    • Manage helpdesk tickets by triaging, resolving incidents, and handling assigned project tasks.

    • Deliver technical support for hardware, software, and peripherals both remotely and onsite.

    • Assist users with Microsoft 365 applications and ensure proper functionality.

    • Maintain security standards, including antivirus and web filtering compliance, across devices.

    • Provide support for audio-visual systems in detail-oriented business settings.

    • Oversee asset management of mobile devices, desktops, and laptops.

    • Configure and troubleshoot network issues in Windows, Apple, and Citrix environments.

    • Collaborate with and manage vendors for services like networking, internet, and audio/video.

    • Resolve hardware-related issues for infrastructure and client equipment, escalating when necessary.

    • Document system changes, troubleshooting steps, and solutions in the ServiceNow platform. Requirements • Proficiency in Active Directory and Microsoft Windows Server (2012, 2016, 2019).

    • Experience with ticketing systems such as ServiceNow or Zoho.

    • Knowledge of ITIL processes and best practices.

    • Familiarity with Microsoft Azure and Office 365 applications.

    • Skilled in troubleshooting hardware and network issues, including mobile devices and peripherals.

    • Hands-on experience with network equipment, servers, and audio-visual systems.

    • Relevant certifications such as MCSE or Microsoft Certification are preferred.

    • Ability to manage time effectively and prioritize tasks in a dynamic environment. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .